Feb 12, 2003
The IBM Institute for Knowledge-Based Organizations (IKO) studied the role
of trust in knowledge sharing.
Factors such as the strength of the relationship between the knowledge
seeker and the knowledge source, the difference between competence-based and
benevolence-based trust and the type of knowledge being exchanged were
Data from a two-part survey of 138 people in three companies were analyzed
to discern how trust affects knowledge sharing and how individuals evaluate
the trustworthiness of others when seeking knowledge.
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