May 17, 2004

Customer Experience & Silos in Management



Customer Experience & Silos in Management

Hey folks, sorry I haven't been blogging for a while. Had been busy with some extra work :-)

Ok here's these great thoughts that I bumped into on the biz blogosphere.

Rob the BusinessPundit talks about how Ideo helps companies focus on Customer Experience and Jon at Business Evolutionist reiterates what I have always believed. The functional focus of B-schools is what I believe has been leading to the lack of Systems Thinking (no wonder that Senge's and Hammer's ideas seemed so radical) but Jon gives it a historical perspective...blaming Alfred Sloan for that !