Have been reading "First, Break All the Rules" these days (can you tell :-)?) and one of the thoughts that struck me was the expectations that managers are responsible for (i) defining outcomes for a job, and (ii) making sure that people have the correct tools to get the job done.
However, in a services or consulting environment when a manager is a manager for just a project, only short term results and tools get taken care of. Which makes it the business' leaders jobs to define those outcomes for a longer period and taking care of people's readiness for doing their roles.
So there are two contradictory expectations from this leader, one, to be focussed on each individual as they are, and also to focus on the universal needs of the group.
Wow ! That sure is one tough job!
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