Aug 31, 2004

Some good recent posts

Prof. Sadagopan blogs on how the Bank of India has ambitously planned to go for the outsourced IT (hardware and software) route.

Bank of India, a pioneer in many technology introduction, decided to take
the outsourcing route; HP providing hardware, software and network solution in
an outsourced manner for 10-year period, unique amongst Indian banks. Infosys'
Finacle core banking solution powers the solution. Over ten years, it will be a
$ 100+ Million project, saving Bank of India not just the pain of running
hardware and software, (and in turn enabling the bank to focus on its core
competency), but save money as well. We expect about 100 branches to go live by
March 2005.
(As a Director of the Bank and an IT professional, I flew all the
way to Bombay to be there at the “go live” moment, a low-key event by design.
The smooth go live process (of course with minor glitches) was a satisfying
moment for me.

Dave Pollard an ex-CKO writes a note on a theory of knowledge and how it can save the world

My theory starts with learning. Learning is the process of direct and
indirect experience and observation, and knowledge is simply the personal,
collected, internalized result of learning. We learn in different ways (fig.1):
The best way is through active participation, which engages all our senses in
the learning experience. Next best is observation, where we see or hear but
where some of our senses are not engaged. The least effective way is
second-hand, through communication of reports from someone else. When a squirrel
learns, by personal trial and error, how to defeat a baffle on a bird feeder,
this is powerful knowledge, well retained and employed. When that squirrel
instead watches another squirrel show how to do it, the knowledge is less
valuable, less credible. The observing squirrel may not be able to replicate the
other squirrel's moves, and the method may not be the best one for the observing
squirrel, which may have a different body-weight or dexterity than the
demonstrating squirrel's. And if one squirrel merely tells another, unfamiliar
squirrel of the presence of food in a bird-feeder 'over there' that can be
accessed by navigating around the baffle, that knowledge is even less valuable.
The squirrel listening may doubt whether the baffle was or even can be overcome
-- perhaps this second-hand report is merely bragging or a ruse on the part of
the reporting squirrel.

(looks like Steve Denning and Dave have both discovered a soft corner for squirrels :-))

Canadian Headhunter Micheal blogs about an article that asks: Is your company a cult? and on a similar vein Madhukar blogs in his Alternative Perspective blog about how the typical corporate excutive could be a psychopath !

KM guru Denham shares his views about Knowledge Profiles, while Jack Vinson talked about the Promise of KM and the changing roles of the CKO.

the suggestion that CKO's have gone out of favor because KM in those
organizations has become a familiar-enough concept that the CKO could move on to
some other role or position. The CKO in this model is the change agent and moves
to new roles when the change has been effected. "Their goal should be to work
themselves out of a job - leaving the business with permanent benefits in

jack also profiles Jamie Walters article on Dismantling a Culture of Knowledge Hoarding.

Om Malik blogs about how Tata Teleservices is helping Motorola capture markets against Nokia in India.

Motorola's turnaround efforts might be getting a helping hand from India.
The company is said to be helping rapidly build and grow Tata Telecom's wireless
networks in India. Tata uses CDMA technology to provide wireless, and local
services in most of India. The company also owns VSNL, the largest long distance
company in India. Tata is also in the running for Tyco's Global Network, a news
exclusively reported here at GigaOM a couple of
months ago
. Aman Kapoor, a principal with San Francisco-based research firm
Packetology says that Tata has outsourced a chunk of its wireless network
build-out to Motorola. For Moto, that has to be good news. Nokia and Nortel are two
companies that have hogged
all the attention in recent times. The two
companies got contracts worth $862 million from various operators. India despite
recent slowdown has proved to one of the fastest growing wireless markets on the
planet. As a side note, apparently a large number of RF engineers from Reliance
Infocom - a fierce competitor with Tata - might have defected to Motorola and
are helping out with Tata's networks.