Showing posts with label Social Media. Show all posts
Showing posts with label Social Media. Show all posts

Aug 20, 2025

Using #SocialMedia for Professional Growth: My Journey and Lessons


When I reflect on my journey with social media, I often think back to the early 2000s—a time when very few of us were experimenting with blogs in India. What started as nothing more than “memos to myself” soon became the foundation of how I shaped my professional identity, found opportunities, and built a community of like-minded professionals.

Today, after years of being deeply engaged with social platforms, both personally and as part of my role with Philips India, I can confidently say that social media has the power to transform careers, build professional communities, and expand learning far beyond geographical boundaries.


Making Work Visible

One of the most valuable lessons I learned is what a friend of mine calls “making your work visible.” Traditionally, your work would be seen only by your boss or immediate team. But when you start writing blogs, sharing thoughts on LinkedIn, engaging in tweet chats, or answering questions on platforms like Quora, you make your expertise and learning visible to the world.

This visibility, over time, helps you connect with peers, industry experts, mentors, and even future employers. Many of my own career opportunities—such as joining 2020 Social, Brave New Talent, and eventually Philips—came directly because someone had read my work or followed my social presence.


Social Recognition Fuels Growth

In organizations, recognition has traditionally come from managers. Today, recognition also comes from peers—both inside and outside the workplace. A single “thank you” post on a company’s internal social platform could be seen by senior leaders, motivating employees and making invisible work visible.

Externally, the same holds true: when an industry leader responds to or retweets your thoughts, an entirely new network discovers you. I’ve had thought leaders like Tom Peters amplify my ideas, which not only validated my work but also expanded my connections exponentially.


Learning, Not Just Broadcasting

Too many people see social media purely as a broadcasting tool. For me, platforms like Twitter and LinkedIn have always been primarily about learning. Where else can you interact, free of cost, with global thinkers, authors, and practitioners in your field?

By following them, participating in their conversations, and humbly sharing your own reflections, you begin to establish credibility. Over time, learning and sharing build a cycle of growth—your questions, answers, and observations start adding value to others.


Balancing Personal and Professional

One challenge professionals face is blending personal and professional identity online. My own rule of thumb: avoid polarizing topics like religion and politics; focus instead on sharing knowledge, interesting finds, and the occasional slice of life that shows your human side.

People don’t want to engage with robots constantly pushing content—they engage with people who are knowledgeable and relatable.


Social Media and Hiring

Social platforms are not just branding tools; they are becoming central to hiring and career discovery. At Philips, we’ve hired colleagues we first connected with on Twitter or met casually at a tweet-up. Recruitment, increasingly, is about relationships built long before a job opens up.

On the other side, candidates themselves can demonstrate expertise by blogging, contributing to open-source platforms, sharing portfolios on Instagram or Pinterest, or answering knowledge-based questions on Quora and GitHub. When a recruiter discovers you through your body of work, your resume becomes just one small part of the equation.


For Newcomers: Start with Purpose

If you’re just starting out, the first step is clarity: why are you on social media? Is it to learn, to find a job, to build a consulting practice, or to develop a reputation? Without clarity, it’s easy to get lost in random activity.

Start small. Follow thought leaders in your field. Comment on their posts. Ask genuine questions. Share your learning. Over time, people will notice. Remember, social media is like planting a tree—its fruits are seen years later, not overnight.


The Future is Blended

Within organizations, social tools are reshaping learning and collaboration. At Philips, we’ve been rethinking the traditional classroom and e-learning models by blending them with social elements—discussion groups, ongoing interactions before and after training, and internal knowledge communities.

Externally, building an employer brand is no longer about marketing slogans—it’s about showcasing the real work, the real people, and the culture of collaboration that lives within the company.


Closing Thoughts

Social media is not about chasing followers or producing content for the sake of it. It is about authentic engagement, continuous learning, and consistent visibility of your work and ideas.

My own career is testimony to the fact that when you invest sincerely in sharing knowledge and building relationships through these platforms, opportunities come your way—sometimes in surprising and life-changing forms.

So, whether you are an HR professional, an engineer, a designer, or a student, start today: make your work visible, build your learning network, and nurture your professional growth through the immense possibilities that social media offers.

Aug 26, 2020

Interviewed by Aniisu Verghese on Personal Branding

 Some months ago I was interviewed by Communications specialist Aniisu Verghese on my approach to personal branding 

You can find the transcript of the interview here.

As I share in the interview I have mixed feelings about the term. Since I studied organizational behavior and HR, I am aware of the term of branding and not very comfortable with it. According to marketing literature, a person is hugely complex and there are also group dynamics involved when it comes to branding.  

You all can also find the video of the interview



May 26, 2014

Using #SocialMedia for your professional growth

So the good folks at +SocialSamosa invited me to a "Twangout" - where people could ask me questions via Twitter and I had to reply via a Google Hangout. It was moderated by the co-founder +Ankita Gaba

You can watch the video here - more about the Twangout here

May 5, 2014

Update about my LinkedIn account

So after I clicked on delete my account on LinkedIn I realised it wasn't deleted. It was still there and turning up in Google searches.

Then I got an email from someone in customer support saying my number of connections was too large for the system to delete it automatically, therefore a customer support person had to do it from the backend. And wanted to check if I was really sure if I wanted to delete it.

That made me pause.

Many friends had called me or chatted with me after my last blog post, and one thing stood out when someone said "what will people think if they can't find you on LinkedIn?"

That was when I realised how much online identities are a part of how people percieve us. Yes I have made judgements when I can't find people on Facebook and LinkedIn. I assume they are not who they claim to be .. so for that reason alone, I am not proceeding in deleting my LinkedIn account.

But I am not going to be active there. It has no use for me. However that doesn't mean it's not useful for you. People with niche skills, you have to be on LinkedIn.


Jan 3, 2014

Top 10 e-learning folks in the world and in three regions


I was extremely surprised yesterday that this site mentioned that I had been listed in the Asia Pacific section of e-learning movers and shakers!

I have no idea how they made that list. Yes, I sometimes tweet about e-learning but this shows how such lists can be very subjective!

But do go through the lists and you'll find some amazing people to follow and learn from including Charles Jennings, Donald Taylor, Elliot Masie, Harold Jarche, Jay Cross and several true e-learning thinkers! I feel like an impostor in this company :)

On a different note, I am doing a "twangout" (Google Hangout+Twitter chat) hosted by Social Samosa. So if you'd like to know how you can use social media for professional purposes, then register here. It's on 7th from 3-4 pm IST.


Aug 1, 2013

Quoted in : Social Media and the Job Hunt #SocialRecruiting

So I am quoted in this Mint article :)

Social media helps companies reach out to a large talent pool that has skills and is interested, but may not be aware about openings, said Gautam Ghosh, HR expert and blogger. “Both the employer and the employee get to showcase themselves better through this medium. LinkedIn, Facebook and Twitter—all three can be used effectively to showcase work,” he said. Reducing headhunter costs is an added advantage.

Here's the video segment :)

Apr 25, 2013

Speaking at the #SBS2013 on 23rd May, in Mumbai

A break during the Dachis Group Social Busines...
A break during the Dachis Group Social Business Summit in Austin, TX (Photo credit: Lars Plougmann)
When I started my career in the social business consulting space, there were two firms I was following closely. One was Altimeter Group the analyst firm started by Groundswell co-author Charlene Li with superstars like Jeremiah Owyang. The other was a firm that started off as a consulting firm, but has since become a social analytics product firm - The Dachis Group, fou.nded by Razorfish founder Jeff Dachis.

Three years ago Dachis Group launched a series of events called The Social Business Summit. This year in 2013 the Social Business Summit comes to India, on 23rd May.

Here are the details. And I am proud to be a speaker at the event. Hope to see you there :)
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Mar 8, 2013

Social Media and Knowledge Management inside organizations

So I was invited to give a talk at the first K-Cafe event at Mumbai. The topic was how can the principles of social be used to embed KM in an organization's DNA. The audience was the Mumbai KM Community.

The folks at iGate (which hosted the event) took a video and shared it on YouTube. Have embedded it below. The event photographs are on Flickr.


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Feb 14, 2013

McKinsey on 6 social media skills for leaders

McKinsey Quarterly has a brilliant article on how leaders need to build social media skills, at a personal and organizational/strategic level. Along with examples from GE.

So if you're a leader in an organization which of these skills would you focus on depending on organizational priorities?

Dec 25, 2012

Am an expert in the SHRM India Advisory Panel on “HR and Social Media”

SHRM India has Advisory Panels on different HR disciplines, which serve as voluntary bodies providing expert advice to the wider community of HR professionals.


The Knowledge Center activities for SHRM in India is an on-line, expert advisory service for HR professionals who are SHRM India members.

This is in line with SHRM India's overall mission - as a not for profit organization - that supports and advances the Human Resource Profession as a whole. · Each panel comprises a mix of academia, consultants and practitioners.

I was requested to join the SHRM India Advisory Panel on HR and Social Media as a Subject Matter Expert.  You can find my profile here.

Dec 6, 2012

Personal, Social and Business relationships

The final computer-generated Yoda as seen in t...
The final computer-generated Yoda as seen in the film. (Photo credit: Wikipedia)
Some weeks ago @jobsworth aka JP Rangaswami had a series of blog posts saying the plural of personal is social. Go ahead you must read it. JP's a thought leader in the thinking of social and business. In fact I recently called him the "Yoda of #socbiz"


What reminded me of JP's blog posts yesterday was an incident that happened between Cleartrip and its PR agency Buzz PR. They then blogged about why they did that.

First the accolades poured in. Here was a company that really did care for its influencer's and customers' privacy and did not back away from tough decisions.

Then the PR community started to question. Was this really professional on Cleartrip's part?

Someone replied on the lines of: Well, when we as customer's get treated badly by brands due to shoddy service, don't we tweet/blog about it. That's exactly what Cleartrip is doing.

Karthik who has worked in PR wrote a blog post pointing out why Cleartrip's "name and shame" approach was wrong. And then Hrush of Cleartrip replied to that blogpost and admitted that it was wrong to name the agency.

Cleartrip lost some fans yesterday, but they gained many more due to their transparency. However, Buzz PR lost a lot more. And for a PR agency whose core strength is handling reputation and crises for their clients, they did not make any statement to clarify their part of the story.

Yes, business is getting personal again. And social. And mistakes would happen. And the social side will look back (as JP the Yoda says :)). 
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Nov 29, 2012

NHRDN Seminar on "HR & Social Media – What more can you do?" at Mumbai

National HRD Network and NHRDN Mumbai Chapter along with FORE School of Management, are organizing a one day Seminar on "HR & Social Media – What more can you do?" on Tuesday 11 December 2012 at ITC Maratha, Mumbai.

The Seminar seeks to deliberate and discuss on hitherto less tapped opportunities for HR professionals to use social media effectively and make a uniquely positive difference at the workplace, and in the process, be seen as the profession that is leading the adoption of this technology from the front.

I would be speaking on a panel discussion on "Using Social Media to foster a culture of Innovation"

If you're in Mumbai and want to attend the seminar here are more details on how to

Looking forward to seeing you there :)

Nov 16, 2012

Book Review: Socialized by Mark Fidelman - A book on building a Social Business

I received a copy of Mark Fidelman's book, Socialized a couple of weeks ago to review. I have "known" Mark via Twitter where we've had many conversations over the last couple of years. I've avidly followed his column on Forbes, where he's profiled a lot of executives and organizations who are driving change within their companies to leverage social technologies to drive a cultural transformation - as businesses move away from primarily a "command and control" era to "driven by community" leveraging the power of their fans, advocates, influencers and employees.

Mark starts off the book saying that this "social age" is the fifth age of business - after the industrial age, the broadcast age, the management and telecommunication age and the information age.

As each business age changed, some companies could adapt and thrive, and a lot of others actually couldn't and died along the way. Mark's belief is that if organizations want to survive they cannot wish away the reality and if they do so, they are doomed. Some like IBM have made the transition from various ages with nimbleness even with their size, and they are leading the charge in the social era too.

He quotes Andy McAfee, MIT’s principal research scientist for digital business, “analog companies eventually are going to get swept aside by digital companies. It’s my firmest belief about the future of business.”

Interestingly, Mark makes a point that would make most HR and senior business leaders sit up: The old "control and command" structure demotivates employees. While customers are more loyal to socially engaged businesses.

In the rest of the book, Mark lays out the process of change and operations needed to transform a business - from people to vision to assessing the gaps, to getting the organization to rally around a common purpose.

What I liked was the reference to "internal/enterprise social networks" as a "digital village" by Mark, including customers and partners. On HR's role he says "Human Resources should focus more on developing internal communities within the digital village (via the social platform). HR’s role will be to ensure that the platform’s user experience, aesthetics, and collaborative elements support the HR mission of employee recruiting, satisfaction, and retainment. If analytics and sentiment about employee discontent are trending, HR can take meaningful steps to stop the trend or learn from it."



Socialized! How the Most Successful Businesses Harness the Power of Social (Bibliomotion, November 2012), is available 11/15 at US bookstores as well as at all major online retailers.  You can get your FREE copy of Socialized!, when you register for BusinessNext Social, the world’s premier social business conference by November 21st.

Nov 8, 2012

Employer Branding, Recruiting in India and Social Media

A couple of days ago it was my pleasure to moderate a roundtable organized by LinkedIn India and People Matters on "Employer Branding" and how social media is impacting it.

There were about 20 HR and Recruiting leaders from Mumbai at the event, and my co-moderator was Irfan Abdulla, LinkedIn India's Director of Talent Solutions.

Irfan started off the event by showcasing the first India Recruiting Trends survey they had done, along with their annual global survey. Some interesting facts that emerged were:

  • 53% of respondents said they would hire more
  • 50% of respondents said they would have a budgetary growth in recruiting.
  • The biggest obstacles to attracting top talent is (a) Competition (b) Compensation (c) Location (d) Lack of awareness/interest in employment brand
  • Recruiting leaders are concerned that their competitors will (a) Invest in employer branding (b) Improve their referral program (c) Invest in new recruiting tools
  • Top last landing trends were (a) Utilising social and professional networks (b) Boosting referral programs (c) Upgrading employer branding
  • 81% agreed that employer brand has significant impact on ability to hire great talent and 90% companies are increasing or maintaining investment in their employer brand.
  • India is ahead of the rest of the world when it comes to regularly measuring employer brand.
So there was a healthy discussion on how the HR professionals present see these trends and what they are doing on the employer branding front. My insights were:

  1. Most organizations have defined an Employee Value Proposition, however very few measure their external brand.
  2. Most companies seem to be focusing on branding when it comes to B-School and Tech-Schools but very few seem to focus (or know) on employer branding for middle and senior levels
  3. Understanding of how sites like Glassdoor and discussions on Twitter are shaping employer brand was very low.
  4. About a quarter of the organizations in the room had some kind of social media policy.
Need help to leverage social media to understand what the perception of an organization's employer brand is? Contact me :)
If you want to go through the LinkedIn report here it is



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Oct 31, 2012

Recruiting the Social Media celebrity? Here are the pros and cons

Employee of the Month Reserved Parking Sign
Employee of the Month Reserved Parking Sign (Photo credits: myparkingsign.com)
The Wall Street Journal has a good article on hiring what Jeremiah Owyang called the Perfessional bloggers/social media celebs, and which it calls the "Co-Branded" folks:


Their activities can either complement a company's own brand image or clash with it. Companies that fail to make room for co-branded employees—or worse yet, embrace them without thinking through the implications—risk alienating or losing their best employees, or confusing or even burning their corporate brand.

increasingly, companies are recognizing that these activities have a business value. When a management consultant leads a large LinkedIn group, he builds a valuable source of referrals and recruitment prospects; when a lawyer tweets the latest legal news, she positions her firm as the go-to experts in that field. How can an employer resist? And yet, there is a downside: Co-branded employees can raise tough questions about how to contain their online activities—and how to compensate them.

 It also isn't easy for managers to balance responsibilities among the bloggers and nonbloggers within a team. And it takes an effort to make sure employees' brands align with the company's.
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Oct 29, 2012

No. Social Technology or Social Media will not make your employees engaged

English: Description: Social Networking Source...
English: Description: Social Networking Source: own work Author: koreshky Date: 12/10/2007 (Photo credit: Wikipedia)
Yes. That's true. Using social technologies (like internal blogs, wikis, micro-blogging, social networking etc) will not help you to increase the employee engagement scores of your organizations.

Employee engagement is impacted by three factors, IMHO:

  • The engagement between the person's skills, passion and purpose with the role he/she is working in. If you have a person in the wrong job, no matter what you do, the person's engagement level is unlikely to go up.
  • The relationship between the manager and the person - and the team the person works with.
  • Organizational culture 
Social tools can help a person do his/her work faster by making discovery of information and experts faster. However if any of the above three factors cause engagement, it's unlikely that the employee would be using social tools - unless the tool is embedded in the way of work. As in, it auto updates details and updates when the employee updates a business record. These kind of "social glue" technologies (as Sameer Patel calls it) is still early stage.

Companies who expect such employees will get engaged and involved in sharing and participation need to address the root causes of disengagement and then expecting the tools to increase engagement.
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Oct 23, 2012

LinkedIn attempts to quantify the Employment Brand

Image representing LinkedIn as depicted in Cru...
Image via CrunchBase
Last week LinkedIn introduced a metric it calls the Talent Brand Index which it says is a measure of how desirable as an employer a company is.

The Index is calculated by the number of people who have actively engaged with an employer (comprised of who have researched the company, applied to jobs and who have followed a company on LinkedIn) divided by the number of people who are aware of the company (defined as people who have viewed the employees' profiles and who are connected to the employees) Multiplied by 100 this number gives the Talent Brand Index.

With this index LinkedIn is telling companies that their brand is shaped by employees, and if they actively engage on social media they can push up that numerator.

Recognizing that an Employment Brand is not useful without a context, LinkedIn can offer the TBI based on geography and compared to peer companies as well as by function. If you're a recruiter for an investment bank based in Mumbai you'd want to compare your TBI to other financial companies based in Mumbai and amongst Finance professionals.

LinkedIn has about 17 million Indian members and as more and more join the site, the TBI can become the way a HR leader can track the so far subjective measure of Employment Brand. I am sure that the formula of the TBI would evolve over time as LinkedIn adds more data points - hopefully from other third parties to determine how truly in demand an employer is. It is a great start anyway.

Here's more detail (pdf document) and LinkedIn's site for the TBI

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Oct 10, 2012

What I am upto these days in #SocialHR

Here's a little update. I am currently in Mumbai on a two month long stint, working along with India's largest social media agency - Social Wavelength. They handle social media management and marketing for some of India's largest organizations. Social Wavelength has been a winner of the Red Herring Asia 100 award too.

My role at Social Wavelength is to conceptualize their first big different service vertical - into Social HR. Over the next two months I would be interacting with external HR heads to take their inputs into what the readiness of the HR community is to embrace social.

Some thoughts I have - which I'd like to validate are:

  1. Organizations that are looking at embracing social media internally, need a partner to understand their needs, and help them choose relevant tools and guide them through with implementing it successfully.
  2. Organizations need to monitor social conversations about their employment brand and joining those social conversations and would need help to do so.
  3. Organizations understand the benefits of employees acting as social media evangelists for their brands but are wary of the risks vs the returns. They would like a partner to suggest an enabling social media policy and educating/ training employees on how to use social media.
Would you be interested in any of these offerings? Let me know at gautamghosh @  socialwavelength.com