Aug 30, 2005

High End BPO - An oxymoron ?



Help me understand this. Sify reports that

Leading IT (Information Technology) research and analysis firm Gartner today emphasised that the Indian IT companies should increase their delivery skills in industry specific Business Process Outsourcing (BPO).

Indian companies should build competencies for emerging verticals including retail, transportation and healthcare.

So how different is this kind of BPO from consulting? Or is this a curious hybrid? Delivery skills that give rise of consulting and advisory skills?

That seems to be the reverse route that firms like Accenture and IBM have taken to move from strategic advice to delivery. Will it work?