Some of my posts on HRgyan on Call centre companies having a non-poaching agreement:
Interesting debate. In fact IMHO, call centres first need to have some kind of agreement on their billing rates before going for such a measure. The more they commoditify their business offerings the more they will find retaining good people an issue.
I was reading some data that said that 40% of people who leave call centres/BPOs actually LEAVE the industry! That is something the ITES/BPO/Call centre industry needs to be worried about much more than poaching.
They also need to go for innovative solutions for the recruitment puzzle, instead of the usual undergraduate and graduates. I remember seeing an advertisement by MsourcE which explicitly targets the above 35 age bracket to get them into the industry.
Another interesting initiative that a call centre in Delhi tried was housewives working 4 hrs a day !
Instead of trying to chain employees companies should be looking at innovative solutions to bring down their attrition rate.
A no-poach is morally wrong as it infringes on an individual's rights for no fault of theirs.
"Morally wrong"? yeah, I guess you could say that!
ReplyDeleteMaureen Sharib
Telephone Names Poacher
...Uhhhh...I mean Sourcer
513 899 9628
One of the biggest problems with BPO attrition is that people who can speak good English, are from a demographic that view the industry as a stop over. While the demographic that views the industry as ideal, is not comfortable with the language.
ReplyDeleteIf the industry would be willing to invest in training more than their cursory 1-2 months, they might find themselves long term employees. Tying up with accent/training schools could also be an option.
Happy Birthday Gautam
ReplyDeleteGautam Hi,
ReplyDeletethis behavior would be seen as anti-competitive and might violate the
anti--trust laws in the US setting.
More importantly it reeks of 'begari' or 'bonded labor'.
Sudhanshu
PS: Reading your articles on HRgyan was not possible as they were restricted to members only.
Attrition is not only by this factor...it has to do with many other thoughtprocesses of people working in IT-ITES..
ReplyDeleteBut, in any case, NO Poaching is another kind of slavery as you don't move to your chosen employment opportunity -- Marc