Nov 1, 2010

Trust and Engagement



Have been musing recently on organizational trust and engagement.What builds trust between an employer? How does trust impact engagement? Does engagement lead to more trust or is it like a spiral?

Thoughts so far:

  1. The relationship between an employer and employee is an unequal one. The employer is traditionally in a more powerful position - and therefore needs to build trust first.
  2. Trust between two parties is built by meeting commitments. Being credible in deeds is key to starting building trust.
  3. Going above and beyond the "letter of the contract" by both parties is integral to differentiate between a "professional/transactional" relationship and a relationship on trust.
  4. Engaging others in your decision making process - effectively giving up control -helps in achieving the highest level of trust.
What do you think?

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