Have been musing recently on organizational trust and engagement.What builds trust between an employer? How does trust impact engagement? Does engagement lead to more trust or is it like a spiral?
Thoughts so far:
- The relationship between an employer and employee is an unequal one. The employer is traditionally in a more powerful position - and therefore needs to build trust first.
- Trust between two parties is built by meeting commitments. Being credible in deeds is key to starting building trust.
- Going above and beyond the "letter of the contract" by both parties is integral to differentiate between a "professional/transactional" relationship and a relationship on trust.
- Engaging others in your decision making process - effectively giving up control -helps in achieving the highest level of trust.