Remember my post on the challenges for the Training group in organizations to becoming strategic ?
Tom Peters writes something similar for ALL organizational support functions ...his belief that being a Professional Services Firm (PSF) is the imperative. Check his slide set too !
Peter Block's training firm focusses on staff teams also beefing up and becoming full fledged partners of business. I highly recommend their Flawless Consulting training (parts 1 , 2 and 3!)for all HR/IT/Finance folks !
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