HBS working knowledge reviews the new book Deep Smarts by Dorothy Leonard and Walter Swap, which focusses on the knowledge that could be lost as top employees leave or retire.
Their solution: Develop a Knowledge transfer Coach
excerpt:
if we decide in our organizations to employ apprentices as knowledge coaches, we need to be aware of the pieces of the puzzle that the apprentices have experienced and those that are outside their repertoire. The stream of knowledge with the Indians (they analyzed mentoring and coaching given by Kanwal Rekhi to KB Chandrasekhar who coached Rajesh Reddy who in turn coached Saumil Majumdar ) was individual coach to learner. We also see deliberate programs in which the more expert are enlisted to help the less experienced to become coaches themselves
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