My friend Tanmoy Goswami was working on an article on chatbots and AI and reached out to me about the earlier wave of HR technology (which we called ESN, Enterprise 2.0 etc)
Tech-enabled engagement platforms have a patchy history. Before bots, there was the office intranet - which flamed. Gautam Ghosh, consultant, talent advisory services, VBeyond Corporation, and former director of talent branding at Flipkart, says intranets didn't work because companies thought buying the tech would be enough. They didn't think through the design ("why employees would use it") and the human intervention needed to nudge people along.Read the whole article here.
