Aug 31, 2005

BlogDay

Wish you all a happy blogday today !

Here are five blogs I think you should go check out:

Yes - By Marginalien
Lobster Blogster - A Russian blog - or am I russian' into judgement?
Respect Me - I had to pick this for its URL alone :-)
Sharky - OK, it's not a new blog that I've come across today...and it's not of another culture...but you really have to read Sharky...what he's doing doing Finance stuff, I'll never understand

Endorsements on your resume?

Today I got a mail from an ex-colleague asking me if he could use the endorsement I had written for him on Linkedin, on his resume.

And sure enough, in his attached resume there was a section titled "Endorsements for me on Linkedin.com" and there was my quote.

So has Linkedin fundamentally altered our concept of a resume? Or is my friend an experimentative innovator? If you were a hiring manager, how would you react to a resume with endorsements? Let me know.

And oh yes, if you are looking for a senior KM professional based in the UK/Europe my friend would be a great fit !

Aug 30, 2005

Work motivation, engagement & loyalty

Santrupt Misra director, corporate human resources, Aditya Birla Group writes an article in the Financial Express, focusing on whether the Indian employees work motivation can be concluded on some data. I agree with him, but he doesn't give some pointers on one crucial point - How can an organization increase employee engagement and create flow?

Some excerpts:

One of the pointers towards the work motivation levels within the organisation is the attrition rate . E.g., despite the war for talent, techie-specialists working for large software services brands appear to be rather loyal to their employers.

However, if people quit one organisation and join another in the same sector, e.g. BPO, then the attrition rates might not be a pointer to the workforce motivation levels within that organisation, as people normally quit because better compensation is always on offer elsewhere in a sector experiencing rapid growth. A random survey in Bangalore by leading HR consulting firm PeopleOne Consulting, found that the attrition rate in the BPO segment here is around 25-30%.

A Hay Group study says 30% of an organisation’s bottomline is locked in the discretionary effort of an employee. Through this effort, productivity levels can go up to 120% in jobs such as sales. And only engaged employees would put in this effort. While relatively low productivity in Indian firms can be cited as evidence of poor motivation, productivity is not a function of motivation alone. Skill levels and extent of automation too directly impact on productivity.

If the motivation level of employees in Indian firms is relatively low, it has also to be understood from a wider social context. People, in general, are exposed to a range of negative experiences, examples and emotions, e.g. natural calamities, man-made disasters, poverty etc. The general climate of gloom also has an adverse impact on people’s psyche. Yet, many Indian firms win coveted awards such as the Deming Prize. Many evidences indicate that Indian firms not only instill a sense of motivation, but also enhance and reinforce it, in spite of adverse challenges.
It is easy to condemn Indian firms on the ground that they have low levels of motivation, but their achievements are appreciated the world over. It is time we all learn to be proud of our own excellence.

Booming market for HR books in India

The HBS Press honcho says

"HR (human resource) books are very popular in India and are in great demand," said Mark Bloomfield, the associate publisher and world marketing in charge of Harvard Business School Press (HBSP).

"Blue Ocean Strategy", co-authored by W. Chan Kim and Renee Mauborgne, continued to "sell like crazy", Bloomfield said. It has had 29 translations worldwide and 140,000 copies of the English version have sold so far.Another HBSP title that has sold well in India, according to Bloomfield, is "The New Leader", which is the British edition of "Primal Leader", the original US version.He said HBSP was bringing out a new book by Richard Boyatzis and Anne McKee, titled "Resonant Leadership". The company was also getting ready for a November release in India of "The Heart of Change Field Guide", a tools and tactics manual for organisational change.Bloomfield said the largest number of buyers for HBSP editions in India were in Bangalore.Among the Indian authors on HBSP list are Nirmalya Kumar, Sumantra Ghoshal and C.K. Prahalad.

Whew ! I never realised that. Should I start writing a HR book now? Hey how about making this blog into a book. Would you pay to read my rants?

High End BPO - An oxymoron ?

Help me understand this. Sify reports that

Leading IT (Information Technology) research and analysis firm Gartner today emphasised that the Indian IT companies should increase their delivery skills in industry specific Business Process Outsourcing (BPO).

Indian companies should build competencies for emerging verticals including retail, transportation and healthcare.

So how different is this kind of BPO from consulting? Or is this a curious hybrid? Delivery skills that give rise of consulting and advisory skills?

That seems to be the reverse route that firms like Accenture and IBM have taken to move from strategic advice to delivery. Will it work?

Mentoring

A recent Fast Company article on Mentoring states

Ah, mentoring. No one disputes its value, but its pitfalls are legion. Since the 1970s, studies have repeatedly demonstrated that mentoring is the single most valuable ingredient in a successful career for both men and women. So now everybody wants a mentor. But mentors aren't fairy godmothers; they can't and shouldn't be expected to make all your dreams come true.

There are some pointers:

1. Choose well
2. Get formal mentors
3. Mentors don't have to be the boss
4. Find expertise mentors
5. Find a third opinion
6. Think life, not just career

It also lists IMNO.org a website that links aspiring mentees with A-list mentors.

Earlier posts on mentoring and realted topics are :

Aug 29, 2005

Hema Ravichander to work for Mercer HR India

Remember I posted this earlier ?

Looks like the person who commented on the post was right after all!

Hema Ravichander will be working for Mercer HR consulting as an "independent consultant" (I can't figure that out!)

Want work life balance? Get married !

From Bostonworks:

according to the Hudson Employment Index, married workers were happier with their work-life balance than unmarried workers, and married employees had more fun at work than unmarried workers.


Are you as an employer giving incentive for your (single) employees to get married? Or are you making it more difficult?

That brings me to the touchy subject of spouses working in the same organization. There are contrasting policies depending on the sectors in India. I know that consulting firms frown on spouses working within the organization (ironically, they don't mind spouses working for the competition!) whereas FMCG firms frown on having any relative working with the competition and IT and BPO firms allow spouses to work in the same organization (mixes the whole work-life thing and ensures that more time gets spent in office!)

Headhunters accountable for quality of hires ?

Well the folks at ERA are obviously not ready for this but Financial Express reports:


A paradigm shift is taking place in HR practices with recruitment agencies increasingly being made accountable for the mishiring in the corporate world. HR consultants are now held accountable by contract to substitute a candidate who quits within a specified period from the date of joining.

According to an international research, 50% of hiring is actually mishiring and it costs 28 times the annual remuneration package of the employee. Mishiring in India accounts for 40% of the hiring at junior level and up to 28% at senior executive level, according to Executive Access MD Ronesh Puri. “Both the HR consultant and the company should therefore be equally held accountable. Unfortunately, most companies are innocently ignorant about the huge revenue loss. The softer side like cultural misfits, mindset matching and difference in
management style are equally important. But companies fail to realize its magnitude,” he asserts.


Of course, this can give rise to a huge debate, and degenerate into a blame game. As research has shown time and again, people join organizations but leave managers. But are managers ever held responsible for employee turnover?

Hardly.

Firing the headhunter is akin to shooting the messenger !

Sure, the headhunter can be held responsible for wilfully giving wrong information to either the organization or job seeker to "close" his sale. That would go into the domain of unethical practices and justify the rap.

How many headhunters know the organization or candidates well enough to take the blame for "misfit hiring" (Type II error in other words)?

Evaluting cultural fit of the candidate should be the organization's responsibility (that responsibility rests with internal Recruiters/HR group's) and not the headhunter's.

And if such a responsibility is being thrust on headhunters, they should be asking for "retainer search assignments". That would cut down on employers asking for such value from headhunters who depend on filling vacancies before their other brethren!

Update: In fact, I know of a staffing function who were tracked for a metric which was "no attrition in the first six months" in an employee's tenure in an organization. This was in Asia Pacific and in a high tech industry based out of Singapore. Are other internal recruiters upto the challenge?

How to Job Hunt

It's a vicious world out there, and the right people for the right job are becoming increasingly difficult to find. A headhunter friend was complaining how her clients were getting too specific about the kinds of profiles they had in mind for the role. (My response "They are probably thinking of that one dream employee, whom they have met earlier")

Yes, it's a rough world out there, for both the recruiters and the job seekers. Well, a resource that seems to be of great use if you are looking at how to get spotted for that elusive dream job in the dream company, then I suggest you take a look at "guerilla marketing for job hunters" by Dave Perry and Jay Conrad Levinson. Dave was considerate enough to send me a copy of the first three chapters of the book and they are simply great !

The authors take you right from the questions that challenge the mindsets that people have about jobs, roles and organizations, with data and anecdotes about new emerging realities that most have not yet internalised.

The book starts off with a quote that sets the tone for the rest of the book.

There is no future in any job.The future lies in the man who holds the job —GEORGE CRANE

The focus never wavers, the tools, techniques and approach that you need to take to get the job you want.

So even if you are not looking for a job, I suggest you read the book when it's available. Because, the bottom line is:

1. Marketing yourself is a critical skill that you will need to learn and no one will teach you how to do it.
2. Even organizations require job-hunting skill (cross functional roles will not be handed to you on a platter) and all the skills this book plans on teaching you will be the ones that will even help you land that internal job offer.

Read here for another review of the book.

Desipundit links

Desipundit (or should that be desi-pundits ?) is asking for links. Well here's a post specifically about them.

So what is Desipundit? It's a group of bloggers who scan the various nooks and corners of the Indian blogosphere and try to serve up the best. So if you don't know which blogs to read, go give them a visit.

Here are some of their categories, go ahead give them a dekko !

Blogs
Business
Books
Culture & Society
Current Affairs
Economics
Food & Drink
Movies & Music
Media
Personal Stuff
Philosophy
Politics
Public Health
Science
Sports
Technology
Television
Travel
History
Education
Humor
Governance
City Lights

Aug 26, 2005

Thanks Scoble and Shel

I had left some comments on Naked Conversations and Shel writes that they will acknowledge ALL the people who left comments on their book blog in the hard copy of the book !

Wow !

Thanks Shel and

Marketing to kids - The lessons for HR

Rashmi Bansal muses on how some things still remain the same as much as other things change, when marketers target kids.

It made me reminisce about the one thing I used to pester my parents for, Maggi noodles free gifts. I ensured that I had all the free gifts that Maggi handed out ! And, the free gift for me was getting to eat all that Maggi too.

So this got me thinking about the ways this strategy can be used to effectively reward employees for your organization. There is always some 'stuff' in organizations that are percieved to be high value (not necessarily monetary) for employees who have pride in being employees :-)

I remember, in my previous organization it used to be identity card retractors. People who had the coolest retractors were seen as those who had 'arrived' (by travelling to the US ;-), or those who had rucksacks with the company logo were envied by the hoi polloi like us.

Merchandise such as this can be effectively used as a reward for small intiatives (remember, these should not be used to reward core job performance!) like employee referral programs, quality initiatives, idea generation initiatives etc. Physical gifts do not have to be the only one too. Having a meal with the top management could act as incentive too.

Thing to remember: Do not treat employees as kids. Pushing 'low value' gifts would only make the whole thing fall flat !

Aug 25, 2005

Role of business in society

Ian Davis, worldwide Managing Partner of McKinsey & Co writes in the Economist about the role business organizations have to play in society.

Detractors have often successfully portrayed the contract as a one-way bargain that benefits business at society's expense. Reality is much more complex. The activities undertaken by business have clearly brought social benefits as well as costs. Similarly, however, there are two sides to a contract—and business must acknowledge that in return for the ability to function it is subject to rules and constraints.

A starting point may be for CEOs to articulate publicly the purpose of business in less dry terms than shareholder value. Shareholder value should continue to be seen as the critical measure of business success. However, it may be more accurate, more motivating—and indeed more beneficial to shareholder value over the long term—to describe business's ultimate purpose as the efficient provision of goods and services that society wants.


The question that however remains, is when more and more people become free agents and fleas (not my word :-) who would negotiate the contract on their behalf. Or would they be subjected to some version of Anarcho-Capitalism ?

On a related note Dave Pollard quotes Noam Chomsky (his blog is here) who quotes John Dewey having once said that politics is the shadow cast over society by big business, [and he called for a shift] from industrial feudalism [which we still have today] to industrial democracy.

Indian student makes Mapmyindia

An Indian student doing his Engineering at Stanford has designed an Indian map site.

There is, I guess, a lot more detail for premium users, but at a higher level, data about Hyderabad seem sketchy.

So until Google Maps moves to India, this site seems quite useful.

Aug 23, 2005

3 people of Indian origin on the fortune diversity list

The Fortune 50 diversity 2005 list has three people of Indian origin. They are:

Joshi and Nooyi have time on their side to break many more glass ceilings.

Contact details updated

My contact details (email and phone) have been added on the top of the right hand column.

Yes, CH, I heard you !

When will online recruitment target middle and top managers

There's a change in how Indians are searching for jobs. For the people who joined the workforce post 1999 using job search portals like naukri.com.

It started with IT job seekers (since they were the most savvy net users those days) but has embraced the other functions since then. So people with experience level of 5-6 years are pretty comfortable putting their resumes on these job boards. However, the online recruiting bug seems to have passed by the middle managers, and never seems to have touched top management.

Hilariously in one of the job boards, the option for middle management is stated as 4+ years experience !

The market is ripe for an Indian version of Bluesteps.com (BlueSteps is a confidential candidate database that allows senior executives to make themselves accessible to members of the AESC – the association for the world’s leading executive search firms.)

BlueSteps.com is designed specifically for senior executives with demonstrated success in their careers. The typical BlueSteps.com registrant earns US$220,000 (or country equivalent) with at least 10 years of management experience. To join, you must earn a minimum of US$100,000. Currently, more than 21,000 executives from all over the world have joined.

Remember the time?

The time when the media speculated ?

And the companies were silent?

Remember the time,

When whatever you wanted to say to the company was pretty much impossible?

And whatever they decided to stick with would be stuck with, till the end of the year at least?

Well, good morning, world ! 'Cause that time has officially ended for some businesses at least!

Joel Cheesman, the internet recruiting blogger posted his letter to SimplyHired and Indeed, bout what he wishes for them and from them and Paul from Indeed and Dave from Simplyhired promptly responded to his post.

The ensuing conversation shows directions where the vertical search and online markets could be headed.

Maybe this is what they meant by "open source business" ! And Joel, SimplyHired, Indeed and all the readers have gained from this conversation!

Aug 22, 2005

Don't you fib on your CV

From the BBC site:

A quarter of 3,000 CVs submitted with job applications in 2004 had a lie in them, says employee screening firm Risk Advisory Group. And while the section headed "personal interests and achievements" may seem like a legitimate area for exaggeration, some of the lies are far more serious than fibs about undergraduate life.

So what sort of things are people lying about?
Inflated job titles, increased salaries and benefits, length of service and qualifications are the most common areas, says Marcia Roberts of the Recruitment and Employment Confederation.


Checking CVs and application forms is a growing industry, and one that Risk Advisory Group and Kroll Background Worldwide are working within.

For between £75 and £300, depending on the seniority of the individual, the person's background as outlined on the form is investigated. This includes financial integrity checks and could mean getting references in different languages.

Are you a thought leader in employee referral ?

If yes, then the Human Capital Institute is looking for people like you.

Via the Jobster blog

Low end customers drive innovation: Clayton Christensen

Clayton Christensen's first book ‘The Innovator’s Dilemma’ talked of how new technology can cause companies to fail. In ‘The Innovator’s Solution’, he said that through disruptive innovations, companies can outpace their rivals. His latest book ‘Seeing What’s Next’ shows how even successful firms could discover new sources of growth. In Mumbai recently, Christensen was interviewed by ToI’s Neelima Mahajan.

An interesting comment from the interview was Christensen's comment that

"generally the innovations that create big new ways of growth actually occur at the beginning of the low end of the market. If somebody makes a product that is simple and affordable then a whole new population can own and use that product. They will almost never be your (lead) customers who lead you to innovations. So you as the management will have to go out and watch the people who are down there and look at what they are trying to do and then take out a product that they can use. Nobody has done it repeatedly well."

And the reason why it's not instinctive for managers to listen to these people is that these customers currently account for low profit margins or numbers. He suggests setting up of separate organizations to take care of such contradictions.

As Christensen says

"In India, Hindustan Lever should have done that. They had a very dominant position in the detergent market and they thought about trying to come down to the low end, but they didn’t set up a separate organisation. Because of that, when push came to shove they always would give priority to the highend product because it generates higher profit margins. Nirma came in at the low end of the market. They keep expanding and moving upmarket. That is a more sensible strategy."

News items from XLRI

As an alumni of XLRI, I frequently get the updates of what's happening at the alma mater, and most of the time I read the mail and just file it away. But last week's mail made me notice two things that I just wanted to show to the readers.

Firstly, for the HR folks who read this blog, there's this exciting news:

- XLRI entered into an agreement with Accenture to design and deliver a 12-month Certification Course in Human Capital Management. The course, first of its kind in India, will be customised to the specific requirements of BPO industry, and will be offfered to selected HR professionals of Accenture. The course will be coordinated by Prof Madhukar Shukla.


It's interesting because the biggest challenge facing the BPO industry is in the HR domain and new approaches have to be developed to address the issues. Right now the industry is implementing solutions that have their origin in the IT or Manufacturing industry. I hope the course also focusses on the different nature of the BPO industry and customises solutions.

The more dramatic news item was this:

Rural Programme Initiative:
- The First Rural Programme Initiative was launched with the 05-07 of students. The purpose of this initiative is to sensitize the students to the 'reality on the other side'. During this term, all students from the new batch visited and stayed for 2-3 days in the villages. They interacted with villagers, with NGOs, local officials - and came back refreshed, shocked, reflective, and educated.

This is a great initiative. And initiatives like this must be started at a mass level if we are to bridge the India-Bharat divide. Divisions are addressed first by acknowledgement, and there can be no better acknowledgement than first hand experience.

Aug 17, 2005

Being shadowed

I didn't realise that I was being shadowed !

Update: FC Now has the lowdown on Shadows, a new community-search product from the folks at Pluck.

The dream behind Shadows: let humans index the Web, allowing smarter, quicker searches and creating impromptu forums and on-the-fly blogs. You see something, you like it, you tag it. By leaving tags with keywords and opinions, not only are sites easier for you to find later, but they boost the relevance of the site for all users, creating a community memory (of sorts).


Ok then, go ahead, shadow me !

Laura Ries' blog

Just stumbled across Laura Ries' blog, The Origin of Brands.

For those who don't know, Laura is the daughter of Al Ries, the legend behind the concept of "positioning".

Optimizing 'cost per hire' ?

I got a mail from a contact saying that the Executive Recruiters Association in India is organizing it's annual conference in Hyderabad.

Today, I saw this ad in the Hindu main section (and interestingly not in the Opportunities section!), and the fact that irked me was that the theme for the convention is "Optimising Cost per Hire" ! I mean, here is this whole thought about recruiting meeting business needs, hire quality people at the right time, and India's top headhunters choose to focus on "optimising cost per hire" ??

Did someone not tell them that Attracting and Retaining Skilled Staff is the number one concern of CEOs worldwide (and I think in India too!), so why are they focussing on cost-per-hire? Isn't that just one of the metrics they should be focussing on?

Too risky?

Auren Hoffman says that joining a huge big firm is a more riskier proposition than joining a start-up.

His argument is that the learning and the chance to make it good in a start-up is a better than joining a large firm and learning politics and not learning anything else.

My take on that is that the reason why MBAs join a B School is to make more money and any chance of making money is going to be preferred more by them. While start-ups require analytical and biz skills that an MBA brings, they require passion more than anything else.

I would agree that sometimes a fresh pair of eyes are needed to look at opportunities for disruptive innovation, and for folks out of college who think like that joining a start-up would be a great idea.

The other fact that people need to think about is how tolerant are they of ambiguity themselves. People who like to live a structured life might find the varying job-roles in a start-up a little hard to digest. So $$ earned might not be a great factor to calculate whether its risky for you to continue in the big huge organization or to join a start-up!

Semler on Innovation

One example of an organization that has constantly surprised me (ever since I read Maverick) is Semco, the Brazilian company that lets it's employees set their own hours, wages, even choose their own IT. The result: increased productivity, long-term loyalty and phenomenal growth.

Speaking to CIO Ricardo Semler talks about innovation. Some nuggets:

I think what we've done is being emulated because of the amount of dissatisfaction that is rampant among workers, but also among stakeholders. Basically, most career opportunities are fraudulent. The idea that I will hire you, I will train you, I will want to know where you want to be in five years, and then I will give you that better job is totally out of the question. And the other things [besides offering job security] corporations are supposed to do well like innovation, or customer service, they don't do those well, either.

The first anxiety executives have about workers setting their own hours is that people are going to suggest that they come in as late as possible, leave as early as possible, make as much as possible—end of story. And in 25 years we've never heard that. I don't think [that sort of behavior] comes to people as naturally as the anxiety about it comes to the [manager] who's thinking about it. [At Semco,] we always assume that we're dealing with responsible adults, which we are. And when you start treating employees like adolescents by saying that you can't come late, you can't use this bathroom—that's when you start to bring out the adolescent in people.

Aug 16, 2005

On Sabbaticals

The HR Blog links to CareerJournal.com's article entitled Sabbaticals Can Be The Pause That Refreshes

it is returning again, especially at creative companies that rely on their employees to generate ideas. Publishing, high technology, advertising and consulting companies are more sabbatical-friendly than manufacturing or finance firms, for example.
The extra work sabbaticals require is worth it, says Mr. Hill, now director of merchandising for global footwear at Nike. Employees come back more energized -- and loyal. "You're pretty grateful to a company that will give you that opportunity," he says.

For a difference...

Jobster is not hiring for its clients, but for itself...!
As Jason Goldberg says:

so, one of the key positions we are recruiting for is the head people jobster.
quite frankly, this is not your typical hr gig. this is a unique chance to take a senior leadership position at a company which is helping drive the next big evolution in online recruiting.


And if you want to apply just go here. The job is advertised as:

Are you a human resources / recruiting leader who is at the top of your game and who is ready for your next big challenge? If so, Jobster Inc. could be your next stop on your road to greatness...

Mediocre top managers?

From the Egon Zehnder International News Service:

Too many companies are recruiting mediocre candidates for senior positions, writes Claudio Fernández-Aráoz in the MIT Sloan Management Review. According to the author, a partner at Egon Zehnder International, top candidates for C-level positions are rare. Assessment errors, the changing skills required in senior positions and the difficulty of measuring such soft skills reduces firms’ chances of success even further. Fernández-Aráoz and his colleagues have devised a set of best practices to help companies avoid these pitfalls:

  • Draw up a detailed definition of the skills required before beginning a search
  • Cast a wide net to boost chances of finding outstanding individuals
    Use a consistent benchmarking process to evaluate all candidates
  • Evaluate thoroughly, including behavioral based interviews and in-depth reference checks
  • Do good groundwork to filter out biased or false views within the hiring team
  • Keep the hiring team small to save resources and eliminate false negatives
  • Support the candidate selected during his/her first few months on the job.

The expense of conducting such a thorough search needs to be offset against the lost opportunity costs of appointing a mediocre player to head a company, warns the author. In some markets the leader effect on performance can be as high as 40%, demonstrating the power of strong people decisions at the top, concludes Fernández-Aráoz.

For full story: Claudio Fernández-Aráoz: "Getting the Right People at the Top" in MITSloan Management Review (Number 3, 2005). Article can be purchased online.

Aug 12, 2005

Wisdom of the crowds, not?

A friend of mine pokes some holes in the examples given in the book

“an attempt BY THE AUTHOR to appear academically serious”
e.g. the first example he starts with is itself wrong… he cannot take the mean as a valid measure in this case. It’s a fortunate case, that’s all. The median / mode (most ideal choice) would be better…


then, the “Bay of Pigs” example… the Kennedy administration was for a very long time AGAINST the Bay of Pigs invasion.. in fact, it was a CIA project, so putting it the way the author has put it is quite inaccurate, a twisting of fact.

Others too..
e.g. the Behavioral economics experiment. The outcome of the experiment is NOT at 50%, ESPECIALLY AT HIGHER AMOUNTS, and it certainly deviates once the amounts increase. You can read more about this set of experiments on the psychology section of
www.bbc.co.uk

The author brings up valid points about “group-think” but that has all been stated before, and besides is not the basic aim of the article. And also for collective, disaggregated opinion combining to form wisdom, but there’s nothing new the author adds. In the end his article seems largely an attempt by someone to cobble together some various examples for an “academic looking” book!

A good example....

Bad news travels faster around the blogosphere than good news...and that's because people talk more about their bad experiences than good ones ...

So while there have been horror stories about HR stories, about how folks in HR are bad-devils...I thought of linking to Lakshmi's good experiences about her HR team.

Yeah, there are some good HR people out there too ! Now, if only we blogged more about them !

The truth behind the figures

Dr. Madhukar Shukla posts some facts behind some accepted myths about jobs and economic booms on his blog

Thought I'd quote this here:

But numbers also deceive and distort reality... and such is the power of numbers that we may not even be aware that we are hallucinating the world we (choose to) live in.

The "Booming" Service Economy of India:

It is agreed - and is true - that around 50% of India's GDP comes from service sector (which has been growing at a phenomenal rate of 10-11%... or whatever)... I mean, look at the growth of IT, software exports, banking, insurance etc., and who can deny this "reality"...till one looks at the constituents of serice sector with their %age contribution to GDP:
IT & ITES, form part of 1.1% "Business Services"

Banking is relatively more at 6.3% of GDP, with insurance piddly at 0.7% of the GDP.

Dr. Shukla also puts the FDI boom in China and the Jobs "boom" in the US through a microscope and concludes:

Didn't Mark Twain said: "there are lies, damn lies, and statistics."... And almost 50 years back Darral Huff wrote a book called 'How to Lie with Statistics' !

Aug 11, 2005

Excess Labor in China

Steven Levitt recounts his experiences when travelling in China.

At our hotel in China, for instance, there was a floor monitor, whose main job it seemed, was to press the button for the elevator. Maybe she also did other tasks I didn't notice, but she could always be relied on to hit that elevator button. In restaurants, as well, servers were everywhere, seemingly one
server per table.

I remember one of my ex-bosses, an American, having the same incredulity when he visited Bangalore for the first time.

We were having coffee after a training program at the Leela Palace lobby, and when we finished I started to walk away after keeping my coffee mug on a side table, and he looked aghast, his mug was in his hand....
"You Indians are so spoilt by cheap labor that you don't understand it's value"!

Aug 8, 2005

The Carnival of the Capitalists is up

The CoTC for this week is up at View From a Height. Some really good posts there!

I specially enjoyed Photon Courier post on great customer service, and Talking Story post on how to grow more leaders.

Over at FC Now blogjam 2005

Posting will be light a couple of days as I'll be guest posting at the FC Now blogjam 2005. For those who don't know, FC Now is the blog of the Fast Company magazine.

See you there !

Update:
There are about 75 bloggers invited for the blogjam, including Fast Company Resource Center contributors Margaret Heffernan, Tim Manners, and Richard Watson, as well as Web notables John Moore, Ross Mayfield, and Robert Scoble.

My first post was on "Structures for Unlocking Innovation and Purpose", something that has always fascinated me, and then the conversation veered to "The Innovative Individual" and "On Collaboration", and finally as to how organizations can be big and yet behave as the "Small and Famous".

Posted an entry on the "Is HR doing a good job?" discussion today.

Aug 5, 2005

Indian Vertical job search engine

I've covered Bixee.com earlier on this blog. It's an Indian vertical job search engine, and scrapes jobs from 16 Indian job sites. I see now they've added a RSS feed that one can save to one's blog/site. So you can put a search like this one on your blog and keep your readers informed of new jobs that suit the criteria

What is a vertical job search engine?

John Sumser has a lot of gyan on them:

" The vertical search companies use job scraping techniques to build massive databases of job advertisements. The techniques of job scraping are nearly a decade old and used to build ad databases at most new job boards. They are also used to collect ads from paying customers. While Monster could not turn FlipDog into a profitable company, they continue to use scraping techniques to build their online employment index.
It's pretty clear that the vertical job search companies are not really gunning to take on the existing players. There's another motive under the covers. Partly, it's a hope that Yahoo or Google will reach out and purchase their blossoming entry into the job market. Partly it's a belief that the market has really turned into a candidate centric sellers market. Partly, it's a belief that technology will trump marketing. Partly, it's a belief that market timing is the gateway for technologies."


Update: Latest news is that SimplyHired, the best known vertical job search has got $3 million funding!

The investors include Rajeev Motwani, a Stanford computer science professor and early investor and technical advisor for Google; Ron Conway, founder of Angel Investors, an early investor in both Google and Ask Jeeves; and Kanwal Rekhi, a serial entrepreneur and former CTO of Novell; and several others.
"We limited this round to strategic angels and experienced entrepreneurs to accelerate the company's early growth and market development," said Gautam Godhwani, founder and CEO of Simply Hired. "The value we get from investors with operating experience is as much based on knowledge and guidance as monetary contribution, and is a tremendous validation of our business model."

Note: Gautam Godhwani is in no way related to me (I wish!)

Who should take over as the next CEO

Sanjay feels it should be someone from HR

And then you'd have another reason to hate HR!

Aug 4, 2005

Recruitment and retention are top priorities for senior executives

Got this from the Melcrum HR newsletter (I wonder why they can't move to RSS and save me the trouble of getting email)

Attracting and retaining skilled staff ranks highest on executive agendas for 2005, according to an annual global study by Accenture. Interviews with425 senior executives at leading organizations in North America, Europe andAsia found that workforce-improvement issues dominated the top priorities,comprising four of the 10 most-selected concerns, including the top two. For instance, the greatest number of respondents, 35 percent, selected"attracting and retaining skilled staff," followed by 33 percent who selected "changing organizational cultural and employee attitudes."

"The most powerful theme emerging in this year's study is a strong andconsistent focus on people," says Peter Cheese, global managing partner ofAccenture's Human Performance practice. "Even though the business conversations have centered on global competition and the need for execution, business leaders are increasingly aware that nothing happens unless people-talent is engaged in the right way."The study revealed that senior executives' top 10 business issues are:
1. Attracting and retaining skilled staff................................35%
2. Changing organizational culture and employee attitudes.....33%
3. Acquiring new customers..............................................32%
4. New processes and products to stay ahead of the competition..29%
5. Increasing customer loyalty and retention..........................29%

6. Managing risk......................................................29%
7. Improving workforce performance.............................28%
8. Increasing shareholder value......................................27%
8. Using IT to reduce costs and create value.........................27%
10. Being flexible and adaptable to rapidly changing market conditions...26%
10. Developing employees into capable leaders...........................26%
Source: http://www.accenture.com


My only issue with calling people "talent" is a throwback to the early days of the industrial age when people were called "hands" ! When can business people start to realise that "people" are more than the sum of their parts !

Linking to the palace hotel

Steve Broback at the Blog Business Summit is doing an experiment on inbound links. So here is my link to his post on the Palace Hotel.

Aug 3, 2005

Should you stay at your job for 10 years?

Jason at Recruiting.com thinks recruiters should not bother trying to recruit someone who's stayed 10 years with the same company. He has his reasons.

You can read my comments on my reply to Jason's post.

On the other hand Landed.fm profiles a new kind of headhunter, one who is adding terms like "professional contract" to their lingo.

what do you think? Would you want a person who's worked in a company for a long time to report to you? Or one who's got a "healthy job hop" rate?

Aug 1, 2005

OD and HR - an uneasy partnership

Terrence has an interesting post on Why HR and OD don't get along.

In Indian organizations the size does not exist for OD groups to exist independently, so often they end up sitting in the Learning function within HR where they essentially become very "training focussed" rather than focussing on interventions that will raise organizational performance and resilience.

My pet grouse against HR and OD people (and I must include myself in that group) is that they do not focus on passing their skills to managers. A lot of the work that they do should be done by line managers and OD/HR folks should focus on designing processes and not actually executing them.

Does training lack A types?

The Learning Circuits blog postulates on why training is lagging behind business.

There are some great comments also.

My view is that training has to be enmeshed in the guts of the organization to actually move from feel-good classroom sessions to performance and skill enhancement.

The other disconnect is between "training" and "learning". As we instinctively know, learning happens not during the classroom session but AFTER it. In that process, immediate supervisors and managers are the key catalysts to transfering the process of learning on the job.

What can a manager do to help his/her employee learn better ?

1. Understand that not all learning will be a result of training? How about giving the employee to work on a cross-functional project or undergo a job rotation for a fixed period?

2. Asking the employee his/her career goal and linking them to a potential mentor of that job will help the employee learn better from role modeling.

3. Investigate. Often what seems like a "skill" issue (and therefore a training issue!) might actually turn out to be a "will" issue (and require managerial intervention of a different kind)

4. Work with trainers and give them detailed "as is" and "desired state" scenarios of the employees.