Jul 30, 2008

Blog readers get a 15% discount on Talent Management conference at Las Vegas

Ok, here's an incentive to go to Las Vegas for the 11th Annual Talent Management Summit. As a reader of this blog you get a 15% discount and $100 poker chips - if you quote this code: IUS_GG_#1

Unfortunately I won't be able to make it for the Summit but I think some of my fave HR Bloggers in the US would be there.

Some of the things you can look forward to:


I really really wish I could have made it :(

Jul 22, 2008

Succession Planning does not mean getting carbon copies

The SuccessFactors blog talks about a common problem:

76% of all companies in the survey were found to have some kind of succession plan in place, yet 40% of companies lacked any process or capability to identify future talent. You simply cannot identify successors effectively, if you do not have a regular process in place to identify talent within your company. Talent reviews should be the starting point, not the end point of the process. Managers should have plenty of tools to help identify talent. 360 reviews, performance reviews, and competency assessments can all be used to make reasonable assumptions about the potential of an individual.

My view is that successors are identified not by looking at competencies, but who seems more like the current leader. That is a disastrous way to go about it.

Look at people who can get results, and not those who work like the current leader. That is why often a successful CEO when he/she gives way to the successor - the business press usually exclaims "They have so little in common" (like Reginald Jones and his successor Jack Welch)

That's because those who do a thorough succession plan also take into account how things might change - and they know that to be successful in the future they do not need to replicate the blueprints of the past.


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Jul 20, 2008

The Milagrow story - Meeting Rajeev Karwal

Being a blogger has its advantages. You get to meet and connect with people you might not ever had the chance to ever get an appointment with :-)

Rajeev Karwal is one of the rare CEO bloggers in India. We connected via blogs and then on facebook. Leaving messages on each other's walls we finally met last week at Hyderabad.

Rajeev these days is a man on a mission. His firm Milagrow is not a traditional Venture Capital firm. Instead, they call themselves Venture Catalysts, focusing on the huge number of micro and small business segment in India who need a lot of knowledge and management inputs - having passion and a desire to make a difference.

Milagrow has amongst its mentors marketing professor Dr. Jagdish Sheth and Prof. Anil Gupta who has been evangelising Indian innovation.

When I asked Rajeev how he engages with MSMEs he shared that Milagrow has different models, from a fee based model, to a fee+revenue share to fee+revenue share+stake also. MSMEs gain from knowledge and expertise that the Milagrow folks bring in (with some top notch B School and Engineering college alumni amongst its employees) as well as their associates.

We talked about how MSMEs face a huge talent crunch as they try to scale up and move from being small entrepreneurial ventures to established business. I told Rajeev about the old article by Larry Greiner about the way organizations go through different phases from entrepreneurial to becoming large organizations.

MSMEs need a lot of support in India, and venture capital is only one part of the solution, therefore there is a huge need of such organizations like Milagrow to unlock their full potential. Some might take the approach of helping MSMEs in a particular industry vertical, and others might need to look at providing specific services to MSMEs, but the model cannot be the same as those being offered to large organizations.

Jul 17, 2008

Some announcements

As you probably know I have another blog - which is where I'll be posting a lot of 'news' items about web-based social media, as well as a lot of HR news items.

This blog will be mostly about my opinions about HR and Business and Organizations and Careers and Management and Work.... er, you get the picture.

By the way if you are a blogger and are on Facebook too, then I'd suggest you to try out the Blog Network app on Facebook. This blog's page is here as well . Just a hint, if you don't want to spam people with your app news feeds, only check the "let this app use my information" box when adding any app on Facebook. I also check the "put link on the right hand sidebar", but let the other boxes be.

Am using the ScribeFire Firefox extension for blogging these days, so if you find formatting a little wonky let me know. Was using Windows Live Writer for the past couple of months (great if the blogging websites are blocked by Websense in your company ;-) but where ScribeFire scores is that you can post to multiple blogs that you author.


Fall in recruitment classifieds business?

Someone called Sanal left me this comment on my website: Gautam’s Net
I handle the Recruitment Classifieds business for a leading Publication house in Mumbai.I am concerned about the recent dip in the volume of advertisements in the recent past.Have been trying ways and means to increase business but seems extremely difficult to innovate in this area due to various market reasons.Need your inputs

My advice to Sanal would be to embrace the change. Advertising for recruiting classifieds will drop even more as more and more job portals and customised niche job boards come up and job seekers discover that searching bookmarking and applying to jobs is a whole lot more easier than earlier. Adding to the mix are vertical search engines like Rediff and Bixee who get you all the jobs at one place.

What's a publication house to do?

Well there are some things it can do:

Leverage the existing assets that it has. Existing relationships with businesses who used to advertise is a good place to start. If the publication house does not have a website yet then it should have one with relevant content and then start its jobs center on that website. Pushing readers from offline publication to online content by giving unedited content on the website is a good way to start. Marketing the savvy online reader to the advertiser would not be difficult - if you know what the biggest headache with online job boards are - resume spam.

Come up with a method to fight that and VCs would be willing to give you money!

Jul 16, 2008

Zoho's recruitment process

Sridhar Vembu of AdventNet, the people behind productivity apps like Zoho writer blogs on how they beat the struggle for hiring talented people in India. Fascinating read. Also read his take on lying on the resume and doing a good job. And I'd recommend you to try out Zoho apps - in some way I find them way better than Google Docs:

Over
time, that led us to be bolder in our search for talent. We started to
ask “What if the college degree itself is not really that useful? What
if we took kids after high school, train them ourselves?” I talked to a
lot of people internally, and one of our product managers introduced me
to his uncle, a college professor, who he thought might be interested
in hearing me out. As I shared our observations on recruiting, he
shared his own experience in over twenty years teaching Mathematics and
later Computer Science. It turned out we shared a common passion. He
joined us within a month to start our “AdventNet University” as we very
imaginatively called it. This was in 2005. He went to schools around
Chennai to recruit students. So as not to distract anyone from their
existing plans, we waited till the school year ended, went to several
schools to ask for bright students who were definitely not going to
college for whatever reason (usually economic). We then called on those
students and their parents, and explained our plan. We started with an
initial batch of six students in 2005, who were in the age range 17 or
18.

That proved to be an outstanding success.
Within 2 years, those students would become full time employees, their
work performance indistinguishable from their college-educated peers.
We have since expanded the program, with the latest batch of students
consisting of about 20, recruited not just from Chennai but smaller
towns and villages in the region.

How to procure and buy Consulting services

I got a call today from a market research firm who were doing some research on the consulting industry for their Oil and Gas industry client.

Their client wanted to know as to how they could make decisions on when and how to ask for consulting services.

That's a tough one. And I guess for organizations the decisions are getting to be tougher and tougher to make on what to sell and what not to give to consulting organizations.

So here's a small bit on how consulting firms bill you:

  1. Time : This is typically the most common way consulting firms (as well as other professional services) invoice. Less charitable references also call this the taxi way of billing. So long as the meter is down you get charged - regardless of the fact whether you travel or not. If you are negotiating with a consulting firm on a time charge basis ensure that you know really how much has been achieved in those hours. Can be very difficult to audit long distance - so if two consultants are travelling to your warehouse and meeting your people ask them for a timelog and detailed breakup of what each consultant did.
  2. Time and Results: This is typically a hybrid model when you pay a consultant a minimum amount for a period of engagement and a larger portion of the fees is tied up to a goals achievement. In this case you need to keep a track of what is the goal. The consultant and you need to mutually agree on the goals. Is it drawing up a process/policy/strategy is it about educating people also about it or both ?
  3. Results: This is typically seen in consulting businesses like contingent recruiters. The consultant gets paid only once their candidate gets selected.
Higher value perceived consultants figure in point 1. As the service offerings get more commoditised and buyers of consulting services get more demanding then the points 2 and 3 start to get more applicable.

Are you a consultant or a buyer of consulting services? What are the other billing models you have seen?

Jul 15, 2008

KPI Metrics for HR Generalists

Praveen, a good friend of mine who works with a global IT consulting firm in Hyderabad called me up yesterday to ask me:

What would be metrics that a HR Generalist would need to keep in mind, apart from retention and attrition metrics?

While I couldn't think of any then, here are some that came to my mind later on. Am blogging about it so that Praveen can read it and I'd invite other readers to hop in and share what they think about them. In case you are a HR generalist then I'd like to hear from you what are the metrics that are Key Performance Indicators in your view.

1. Orientation Metrics - How soon can people start being productive after they join. These would be subjective measures usually, but can be objective for certain jobs - How many days/months it takes for the new accountant to process invoices to a standard etc.

2. Development Metrics - These would depend on the nature of the industry - but a generalist could be evaluated on how many employees get promoted or are on the fast track development program as part of the talent management process.

3. Bench metrics- This is related to point 2 above but needs to be seen as a business metric more. How many people are there who are ready to take over the key roles in the business if the current incumbent does not come to office tomorrow.

What would you add to the mix?

Jul 13, 2008

Know your employees well

I've always thought that the best ideas in sales and marketing are applicable to managing Human Resources too. So when I heard about Harvey Mackay and his 66 item questionnaire I was convinced that managers need to use it to manage their people - and HR professionals need to use it to manage their clients - line managers.

But first about Harvey Mackay:

Harvey’s first job out of college was working in the shipping department of an envelope company and two years later rose to become a salesman. Three years after that he left to start his own envelope manufacturing company, Mackay Envelope Company, which he built into a $100 million company today with 600 employees.
In 2002, Harvey was inducted into the Minnesota Business Hall of Fame. In 1979-81, he was elected by his peers to lead the Envelope Manufacturers Association.

All this fuss for a envelope salesman? You might ask.

Harvey Mackay is not just any salesman - he views his business as one that builds relationships - he's just happening to be selling envelopes.

Fortune magazine called Harvey Mackay "Mr. Make Things Happen." As a successful author, businessman, speaker, and nationally syndicated columnist, Harvey Mackay's energy and enthusiasm are infectious. Two of his books, Swim With The Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt, were ranked #1 on the New York Times Bestsellers List. Both books are also among the top 15 inspirational business books of all time, according to the New York Times.
After the success of Swim With The Sharks, Harvey followed up with Beware The Naked Man Who Offers You His Shirt, Sharkproof, Dig Your Well Before You're Thirsty, Pushing The Envelope, The Rolodex Network Builder, and We Got Fired. . . And It's the Best Thing That Ever Happened to Us

So you might ask - what's the secret to his success with customers - well its this questionnaire - with 66 items on it which he asks all his sales people to know about his customers. You can download the pdf from his website.


So here's what I am asking you to do. Instead of your customer use the same tool for your employees. Find out how much you really know them

I'm guessing you won't know more than 20 answers in that document.

Action plan after that - raise the number of answers you can get higher by really getting to know your people and understanding what makes them tick.

Jul 12, 2008

Careerbuider ties up with MSN India

Looks like the jobsite scene in India is going to get heated up. Or at least promises to. MSN which is the 11 top site in India (according to Alexa) and Careerbuilder India have partnered to provide Jobs on http://in.msn.com

There is only one pure-play jobsite in the top 20 websites - Number 15 - Naukri.com

When will Yahoo! India (no.2) wake up to the potential and market HotJobs in India aggressively? Maybe not soon, with all the global flux happening in their company.

Rediff (No.6) offers its own vertical search for Jobs on which surprisingly a search for the generic term "manager" throws up a page full of JobStreet.com results right now. How much traffic are the sites getting from Rediff is what we'd like to know, and how does the vertical search algorithm work, I wonder? Rediff apart from indexing the jobsites' entries is also throwing up results from Corporate Careers pages like gecareers.com - Is this being marketed by Rediff sales guys to organizations?

Jul 11, 2008

HR consultants in Top 25 Consultants

Interestingly there are quite a few HR consultants in Consulting Magazine's list of top 25 Consultants for 2008:

There's Peter Cheese of Accenture:

Cheese spends most of his time trying to convince clients that talent management, and the HR function in general, needs to be more of a strategic player.

"This whole debate needs to be put on strategic footing. We haven't invested nearly enough in HR," Cheese says. "The nature of the debate has become so much more strategic, and that's really the basis of how we've built the human performance practice at Accenture. This is a top issue for clients, and they still need a lot of help in this area."

"It's a fascinating time. We have a social revolution going on in terms of how people collaborate, communicate, connect and share knowledge," Cheese says. "And it's not only happening in broader society, it's happening in the corporate world." It also presents the opportunity to see how companies are going to adapt and apply new thinking to some pretty old theories of management practice.

For sure, some companies have had trouble adjusting, like the one that decided to ban Facebook for all of its employees. "Is that your long-term strategy?" Cheese says he asked the company's leadership. "Because it can't be. That's got to be a short-term reaction to something you don't understand. New and emerging technologies, such as collaboration tools, wikis and social networking sites, will revolutionize how we work, how we learn and how we connect."

And then there is Michaelf Fucci of Deloitte Consulting:

His human capital practice team's turnover has consistently been below 10 percent, and he has taken revenues from $120 million to nearly $600 million since he accepted the position in 2003.

That message incorporates Deloitte's philosophy of building human resource capabilities from within, as opposed to outsourcing them, as well as bringing all parts of the C-suite together—not just the HR department—to solve human capital challenges.

Indian to be first CEO of Booz & Co.

It's been a long time since Rajat Gupta left his role as Managing Partner of McKinsey & Co.

Now Indians in the high-brow world of strategy consulting have cause to celebrate - another Indian Shumeet Banerji is set to become the first ever CEO of new strategy consulting firm Booz & Company.

The Consulting Magazine reports:

He started with the firm's Chicago office in 1992 after leaving academia as a professor of marketing at the University of Chicago's Graduate School of Business. With a PhD in micro-economics and game theory, Banerji says he reached a point in his academic career where he had to make a choice about what he was going to do. "What I did as a professor was research and teach, and [much] of this business is data and persuasion. It's not all that different," he says. Banerji then moved to Asia in the late 1990s to help establish BAH practices in Singapore and Bombay. In 2000, he moved to London, which is where he still is based today.


Other Indian's in the list of Top 25 Consultants are Raj Joshi of Infosys Consulting, Raju Lal of Ernst & Young's India practice (this has to be a first too!). Too cool!

Jul 10, 2008

Padma Ravichander to head Mercer in India

This news item has to be filed under the "Can't understand the logic" category.

One of India's rare successful IT women leaders, Padma Ravichander who earlier was with HP, Oracle and recently was heading Perot Systems' India operations would now be leading Investment and Consulting firm Mercer in India.

And no, it does not seem to indicate that Mercer would be augmenting its outsourcing or IT offerings, since her statement shows how much Mercer is aligned with HR consulting in India.

"At Mercer, we address the entire gamut of transformational human resource challenges that Indian companies increasingly face today. A clear priority for me is to evaluate potential synergies in our different lines of business, and develop ways to partner with customers in driving their overall strategic imperatives in terms of talent acquisition and management," said Ms. Ravichander.

Hmm, so I wonder how many of her peers would see this as an attempt by Mercer to build the skill of talking to CEOs and business leaders and not just HR heads - Mercer HR consulting still being seen more as a compensation survey provider and not really into the top-line HR meets business alignment.

We shall keep an eye out for this one and how this develops. Remember, Mercer had taken Infy's ex-HR head Hema Ravichander on board too three years ago.

Thanking the PagalGuy.com folks

Have been getting some hits from visitors from the post-graduate MBA portal PagalGuy.com then realised that people think this blog is, er, a kind of learning resource.

Why HR? and CAT 2008 for working professionals answer lists this blog in a long list of resources for Group Discussion and Personal Interview preparation. Am flattered!

Thanks folks. And welcome, PG readers!

Push and Pull for Employee Training

Somebody from the Training group of a Indian firm posted this interesting question on Linkedin:

Normally it is noticed that employees are pushed to attend the training sessions aimed at a specific skill enhancement.Also it is noticeable that there is (on an average)2% - 5% absenteeism in training programmes .So what is it ,that managemnent should do to bring about a LEARNING CULTURE and from PUSH switch to the PULL factor.

This was my answer:

The answer would be is the need agreed to by the employee themselves? Is it seen as 'punishment' for lacking in a skill?

If there are negative connotations associated then the employee will never be 'in' the sessions - forget learning

The organization needs to assess the kind of culture and process by which training needs are analysed. Normally such needs are identified by managers during the performance appraisal process and euphemistically called "Areas for Improvement" which everyone knows is organizational gobbledygook for "weaknesses"

Training needs have to be assessed using a different methodology and without the negative atmosphere associated with them. Take a look at Human Performance Technology

Jul 8, 2008

HR Bloggers news

HRM Today - a group blogging site and the HR Bloggers social network has tied-up together to "discover managerial competencies that are synergistically aligned for value creation of both the entities"

Heh.

Not really. They didn't say that.

What Lance did say was:

In a deal scratched over a couple hours of e-mailing (including a quip about someone’s grandma), I am pleased to announce a sponsorship deal with Laurie Ruettimann’s HR Bloggers group (www.hrbloggers.com).

Interesting thing surely.

We shall be keeping an eye on where this deadly dream team leads to :-)

On other interesting blogs, here's a short lived blog, Recruiter Ramblings, by an Indian recruiter called HR Novice. I wish it was continued.

And then there's the blog I discovered today called the Human Capital Vendor Space authored by J William Tincup. Interesting reviews of the vendor offerings. How many of such vendors are operating in India, I wonder?

Vendor wonder bender.

Sorry, Tuesday Blues.

Jul 7, 2008

What do HR guys want from CEOs

Abhishek Rungta attends a conference and being a CEO he seems surprisingly cool to hear some CEO-bashing by HR folks:

There was a session on HR Leadership: Paradigm shift from process recruiters to business leaders. When the Chairperson of the panel, Mr. Pratik Kumar (EVP HR, Wipro) asked the speakers as what would they like to request from their business leaders, we had some *really cool* answers (read: CEO bashing)!
Nandita Gurjar (VP & Group Head, Infosys) would like to see a recession, so that things cool-off a little bit, giving her the most deserved respite from managing change and pushing growth initiative at the same time - definitely not an easy job by any standards. I understand that she said it on a lighter note, but if you have a serious thought on this issue, it is actually not a bad idea!
Elango R (Chief HR Officer, Mphasis) in his witty style wants CEOs to stop reading books and attending conferences. He feels that there is a new "clone it" idea brought in by the CEO everyday, which makes life really difficult for the guy. I know he does not mean it. But does it really matter. It is not going to change anytime soon.
CEO’s: Are you listening?
It just resonated in my own ears! After all, I am also one of the culprits.

Jul 5, 2008

Facilitating Brainstorming

What or who is a facilitator? I believe one of the key skills to be a great consultant is to be an effective facilitator - in addition to consulting skills and subject matter expertise.

Came across this description on Facilitation at ram Charan's website from his latest book The Game Changer, where he talks about how to brainstorm.

Facilitators need to be skilled at group dynamics, able to read when the team is flagging or when it is hitting on all cylinders. They have to be patient, yet willing to exercise discipline if one person can't stop talking or is becoming aggressive. It is more a matter of personality than formal training, but it can't hurt to bring in people to watch a well-run brainstorming session to see how it works.

Why do employees quit?

HR Head of billion dollar IT product company, Abhijit Bhaduri shares his insight:

There could be push factors, for example, feelings of being treated unfairly or inequitably around salary, bonus, increments or assignments etc. Sometimes a resignation is an employee's way of protesting against unfulfilling work conditions or even a statement against the corporation's values. The list of reasons could go on. The Push factors are all internal to the existing employer. Of all the push factors, the most popular one is around Manager Quality. "People don't leave organizations, they leave managers." The managers' ability to know the company policies, basic HR processes eg performance management, career development etc and skills like giving feedback, being a career coach etc can be the biggest reason for an employee to stay or quit the organization. There could as well be Push Factors that are intangible. These could be the culture, the employer brand and many other things that never make it to the Letter of Appointment. 

If the tangible stuff is what attracts the employees, it is the intangibles that retain and engage the company's top talent. One of the big intangibles is around the company's culture. Every organization follows the unwritten code that immediately strikes the newbie. These are the unspoken norms around what is done and what is not done. From the dress code at work to what behavior is expected of the role and how the organization treats its achievers - all of it together forms the culture in which an employee thrives or suffocates. Every organization's statements of Values, Mission etc sounds noble. If they all followed them in letter and spirit, nobody would go to bed hungry in this world. These are always intended behavior.

Oh, I realised I had written something on that issue some time back too.

How much have you looked at the intangible magnets of your organization? Kris Dunn has a related post:

Great article by Peter Capelli in today's HR Executive that discusses the relationship between HR policies and stock performance. It summarizes the findings, entitled, "Does the Stock Market Fully Value Intangibles? Employee Satisfaction and Equity Prices

If HR people went on strike

Scott has a funny post on his blog, which also gives some serious food for thought:

On the ground, employers were really beginning to feel the pinch as senior management attempted to cover the void left by their missing HR departments for yet another week. 'We just have no idea which of the first-aid kits are fully stocked,' confided a director of one major corporation. 'And we are already more than a month late on our annual office chair audit. If things continue like this, who knows, I could lose half of my staff to repetitive strain injury. Or whatever it is they monitor.'

However a spokesman for the union was in defiant mood. 'This is only the beginning' he threatened. 'Just wait until people realise that their holiday forms are not being signed off, or that performance appraisals haven't been sent out. Employers will be crawling back to us on their knees soon enough'.

At noon yesterday the Prime Minister gave the go-ahead for the army to be sent in to provide emergency cover, and teams of soldiers were rapidly deployed at key points in personnel departments around the country. 'We have some paratroopers stationed in the office by the photocopier' said one secretary. 'I went to get some advice on an equal opportunities training course I'm interested in and they just made obscene comments about my breasts.'

The HR strike, now entering its tenth week, has resulted in a UK-wide loss of efficiency of 0.0003%, or £1.27. Striking HR professionals have been advising themselves on whether they are 'working from home' or taking annual leave. 'My biggest problem is that I can never remember if I am getting time-off-in-lieu for picketing or not', said one striker. 'But when I ring myself up for advice I'm not there.'

Is HR strategic in your organization?

The answer can be found if you ask yourself "If the HR group disappeared from my organization what would the business miss us most for?"

Jul 3, 2008

The Organization Effectiveness Simulator

from Booz & Co. Interesting piece of simulation (via Prolificd on Twitter) 

Check here to take the simulation if you can decide which one of these types does your organization belong to.

According to a related article on the Booz website:

Over 3,100 businesspeople have already completed Booz Allen's online evaluation, which is available at www.orgdna.com. Almost half (48%) of the responses have come from senior or middle management, and the industries best represented are professional services (21%) and software (11%). Companies of a broad range of sizes are represented, with 38% of respondents working for companies that have annual revenues of $500 million or more.
The diagnostic tool found "passive-aggressive" to be the most common corporate type, at 32%. Such an organization seems congenial, even conflict-free, yet still resists meaningful change. "This is the 'everyone agrees but nothing changes' organization," said Booz Allen Senior Vice President, Gary Neilson. "Building a consensus to make major changes is no problem; it's implementing them that proves difficult. Line employees tend to ignore mandates from headquarters, assuming 'this too shall pass.' In such an apathetic organization, instituting change is like trying to nail Jell-O to the wall."
The next most common corporate type is "overmanaged" at 18%, with bureaucracy and politics hindering action. The "outgrown" organization, which does not expand decision-making authority to match its size, was the least common type, at only 2%.

The diagnosis tool is here if you want to take that survey too.

India Inc looking beyond the US UK for leadership talent.

Says this article from AESC's SearchWire

The colour of the skin no longer matters in India Inc's boardrooms. Corporate India, which depended heavily on leadership talent from the US and the UK during its early days of globalisation, is now looking at expertise from markets similar to the Indian context.

Executive search firms in India now traverse the map to identify and hire expat talent from Vietnam, Malaysia, Russia, Finland, Poland and Australia to take the country into the next level of growth. "That's because India now needs specific skills, unlike in the past when leadership was only mandated to take the company to US and European markets," says Arun Das Mahapatra, Partner, Heidrick & Struggles, a global executive search firm.

Anjali Bansal, Chief Executive Officer, Spencer Stuart, agrees, "Of late, we have imported expat talent from countries similar to India, in terms of their culture and economic development." Spencer Stuart, a global executive search consulting firm, has recruited CXOs from Vietnam, South Africa, Brazil, Australia and West Asia. Global search firm EMA Partners, too, has concluded recruitment deals for Indian companies from Finland and Poland (for expertise in metals), Australia (for mining) and West Asia (for real estate, infrastructure and oil and gas sectors), says K Sudarshan, Managing Partner, EMA Partners International.

The trend, though still in early stages, is a pointer to the fact that Indian companies are looking for experience in evolving and emerging markets similar to India. The reason for the shift, says Gerry Davis, Regional Managing Partner, Asia Pacific, Heidrick & Struggles, is because Indian companies are hiring smart now.

That seems to be the same thing my good friend AK Menon - executive search consultant who specialises in 'expat" placements also seems to be blogging about these days!


The Father of Management Consulting

I know, elsewhere on this blog we've called Marvin Bower that. However Peter Drucker's PhD student in this article says that Drucker was not only the father of modern management but the father of management consulting too.

He said that his experience with management consulting started just prior to the U.S. entry into World War II. With a doctoral degree, he was mobilized for the war effort in a civilian capacity and ordered to report to a certain army colonel. Peter was told that he was to serve as a "management consultant." Drucker told us that he had no idea what a management consultant was. He checked a dictionary, but the term couldn't be found. He said he went to the library and the bookstore. "Today," he told us, "you will find shelves of titles about management. In those days, there was almost nothing. The few books available didn't include the term, much less explain it." He asked several friends but had no better luck. They didn't know what a management consultant was either.
On the appointed time and date Drucker proceeded to the colonel's office, wondering all the way exactly what he was getting in to. A receptionist asked him to wait and an unsmiling sergeant came to escort him to the colonel. This must have been a little intimidating for a young immigrant who not too many years earlier had fled from the military dictatorship of Nazi Germany with almost all party members in one sort of uniform or another. 
Peter was led into the office by yet another stern-faced assistant. The colonel glanced at Peter's orders and invited him to be seated. He asked Peter to tell him about himself. He questioned Drucker at some length about his background and education. But though they seemed to talk on and on, Drucker did not learn what the colonel's office was responsible for, nor was he given any understanding as to what he would be doing for the colonel as a "management consultant." It seemed as if they were talking round and round to no purpose.
Drucker was more than a little uncomfortable in dealing with the colonel. He hoped that he would soon get to the point and explain exactly what kind of work he would be involved in for the war effort. He was growing increasingly frustrated. Finally, Drucker could stand it no longer. "Please sir, can you tell me what a management consultant does?" he asked respectfully.
Drucker told the class that the colonel glared at him for what seemed like a long time and then responded: "Young man, don't be impertinent." "By which," Drucker told us, "I knew that he didn't know what a management consultant did either." 
Drucker knew that someone who did know what was expected of a management consultant had made this assignment. Having lived in England and read Arthur Conan Doyle's Sherlock Holmes, Drucker knew what a "consulting detective" did. With that knowledge and the insight that the colonel did not know anything about management consulting, Drucker asked direct questions about the colonel's responsibilities and problems. Peter then laid out some options about what should be done and the work, he, Drucker should do. The colonel was interested and clearly relieved. He accepted Peter's proposals in their entirety. This proved to be Drucker's first successful consulting engagement.
So, Peter Drucker was not only "the father of modern management;" one could make a case for him being the father of modern management consulting as well. Of course, the Harvard Business School awards this title to HBS graduate Marvin Bower, famed director of McKinsey & Company from 1950 to 1967 and a partner of the firm until 1992. Interestingly, the cubicle right next to Marvin Bower's when Bower worked for the government during World War II was occupied by ... Peter Drucker.

Hmm. So the real inspiration for consultants happens to be a fictional character - Sherlock Holmes? 

Jul 2, 2008

New on the right hand sidebar

If you take a look at the right hand sidebar on the blog you would see two new sections.

"Who Links Here" is the list of 5 recent sites/blogs that have linked to this blog according to Technorati.

Whereas if you scroll down a little more you would be able to see a heading called "Who's Talking About Me" which is a list of blogs/sites linking to this blog according to Google blogsearch.

As you can see the list has differences, and while I am no geek to explain to you why that happens, I thought I would keep both of them anyway.

I appreciate the people who link to my blog and this is my way of thanking them!

Partying for Employee Engagement

When talking to a friend who is HR manager for a fairly well known organization MNC in India it dawned on me that HR interventions could be really fun and not boring number crunching all the time.

This has happened over the last couple of months. Everytime I call this friend he would pick up the call and say "Hey I can't talk to you right now, because I am at an official dinner" ( or "Am at an office party", or "I am at this happening pub in Hyderabad with my office colleagues") 

So yesterday I asked him "Hey what's up? Whenever I call you - you are out partying with your office colleagues? Are they that cool or what?"

So my cool dude friend answers "Hey, what can I do? I'm the HR guy looking after this biz unit and we have various parties across the month to celebrate some success or project launch or project ending --" I interrupted "And project middles also, I guess?" 

"Yeah that too- mid project celebrations" He said without batting an eyelid.

"But why so many parties? I know tonnes of organizations that are in your business but they don't party like you do"

He looked shocked "Hey, we don't party so much - We're in cost cutting mode. Earlier we used to have at least 2 parties a week!"

It was my turn to let my jaws drop.

This organization has a tonnes of young talented people working for it and it's not the leading paymaster in its industry. Yet its attrition rates are much lower than other firms' in the comparable competitor list. I guess the parties have a small role to play. 

How many friends from work do you like to hang out with? 

Aaah. I guessed as much !

Thehiringtool.com launches today: a Portal in B2B e-recruitment space

A portal not for jobseekers but for recruiters and corporates to connect. That's an essential difference, IMHO.

That and the fact that the firm is Hyderabad-based :)

---------- Forwarded message ----------
From: Nupur Panjabi 
Dear Gautam,

thehiringtool.com is an innovative platform to connect the employers with a nationwide network of placement consultants. We are very different from naukri.com and monster.com because we do not have a candidate database but we create an open marketplace, something like the ebay of recruitment minus auctions.

Jul 1, 2008

Future of technology and the HCM space

Got this interesting email from Jason Davis. This really seems interesting!

---------- Forwarded message ----------
I wanted to let you know about a great webinar coming up Tuesday July 8 at 2pm EST.

There is a guy whose name is Dimitri Boylan and he was once the CEO of a little company called HotJobs.com .  He then founded a company called Avature.

Dimitri will be leading a webinar that will give you insight into the future of technology and how it intersects with the HCM space.  This webinar will be ideal for recruiters, managers, directors, and executives in recruiting or HR that need to stay on top of technology advances and gain better insight into the direction software is heading for their business.

Click the link below to see all of the things Dimitri will cover and to sign up. It's very interesting.

Webinar Link: http://tinyurl.com/6jadrn

Avature Link: http://www.avature.net

Visit RecruitingBlogs.com at: http://www.recruitingblogs.com