Jan 31, 2005

the P&G and Gillette merger - comments from the blogosphere

Dave Taylor has this great post on the merger...specially this bit:

Gillette has approx. 29,400 employees. Again, assuming they're all of equal
worth, that means that the purchase price puts a value of $1.9 million per
person. D'ya think they'll even see 1% of that as a transition bonus?


While Tom Peters says:

Synergy?Batteries and toilet paper?
So I guess the answer is
obvious.
What's the point?Because they can!



Swaminomics - Forecasting the future

Swaminathan S. Anklesaria Aiyar who writes a column called Swaminomics in the Sunday Times of India, also has his articles at his own site called (what else?) Swaminomics.

He had a classic article yesterday on the occasion of the World Economic Forum, as he leapfrogs and future-gazes at the WEF circa 2035....here goes:


We must all celebrate the opening up of what used to be a western club.
Some regard Lakshmi Mittal as the pioneer of Asia's ascent: after all, he
created the world's largest steel empire three decades ago. However, whatever
his ethnic origin, he was a British-based businessman. The real pioneer, I
believe, was China's Lenovo, which back in 2005 took over the personal computer
business of IBM, the company that had invented the PC in the first place. Since
then, Chinese and Indian acquisitions across the globe have been swift and fast,
and capitalism has become truly global in ownership. Infosys became the world's
biggest consulting group when it took over Accenture. And Tata Motors became the
world's largest auto company when it rescued General Motors from the brink of
bankruptcy. Many of us in here flew in on United Jet Airlines, created when BBC was put up for privatisation this year, the highest
bid came from Prannoy Roy's New Delhi TV. But the deal has been held up because
the British Labour Party opposes takeover by a foreigner. Similarly, several
senators in the USA want to stall the takeover of The New York Times by The
Times of India
. The outsourcing debate refuses to die either. US Senators
complain that 20 million jobs have been outsourced to India in the last three
decades. True, but high-income jobs have replaced low-wage ones in the USA.
Besides, India is now a high income country that attracts only high-skilled
jobs. China and India have moved up the skill ladder, and the poorest countries
are now becoming the back offices of the world. Low-skilled outsourcing now
benefits mainly Nigeria, Malawi, Tanzania and Nepal, spreading the benefits of
globalisation to once-neglected remote corners.

On training evaluation

On 29 November 2002 I posted the following:

The time tested method of evaluating any type of training has been Kirkpatrick's 4 levels of evaluation.
It is always helpful to keep in mind the learning objectives in mind when deciding on measuring something like 'customer service'.
This is because 'customer service' can have different connotations for different people. It would therefore help that before the training the shared understanding between the trainer and participants is clarified on such fundamental assumptions.
  • So, is 'service' giving the menu over and smiling ?
  • Is it to make the customer feel comfortable?
  • Is it to suggest him the food in keeping with his mood and personality?
Once these fundamental assumptions are clarified before the training , then it makes sense to measure these measures post the training in keeping with 3 levels of Kirkpatrick's model:
  1. Reaction : How did the participants like the training vis a vis the learning objectives?
  2. Knowledge: Did the participants get to know what good customer service is and can he/she explain the same to other people?
  3. Behaviour: Are the participants behaving in the way the training programme asked them to behave (3-6 months post the programme also?)

If these are in the 'no' region then further diagnostics will need to be probed like ...is the block due to skill and knowledge level or is some more fundamental block like low motivation and negative attitude is coming in the way ?
If that is the case then it would be better that an OD workshop is conducted rather than relying on training as these would be more structural and process issues that need to be confronted.

Looking at my post today I am even more convinced that this piece is one thing we still do not do so well in training and development yet ! And yet, this is the first piece that needs to be sorted even before we start contracting with the business !

Looking at my earlier posts

I've decided that I'll look at some of my earlier posts and check if there is anything I would like to change about them.

Jan 28, 2005

Chris visits Mumbai

Chris Anderson calls Bombay/Mumbai the Maximum city.

Of course any first time visitor would be enthralled by the city ...and the extreme experiences it puts you through!

I'm waiting for Chris' final article as a result of this visit !

More Indian Contributors for the GKR

When David Gurteen sent across the latest issue of the Global Knowledge Review I was pleasantly surprised to see that the number of contributors was steadily increasing.

They now have contributors from across the world and more diverse places.

But what really warmed my heart was noting that the number of contributors from India was increasing -- from Dina Mehta and yours truly the number had increased by 100 % ;-))! The new contributors are Nirmala Palaniappan and Dr. Madanmohan Rao.

So what are you waiting for? get your copy of the GKR soon !


Jan 27, 2005

The BPO industry and effect on Indian youth

Rashmi has a brilliant post on the effect the BPO industry is having on the Indian youth.

And here's my comment on that:

The imperative is for these kids to translate whatever skills they are getting in call centres (like persuation ability, patience, communications etc) and making that translateable across industries. Believe it or not, I was a hotel management grad before my MBA and I notice a lot of my hotel management juniors not joining the industry but opting for BPO jobs...why? Relatively same skills required (high service orientation, night shifts, patience) but the money is much better.The day other professions (remember Eureka Forbes sales guys?) like hotels start to match BPO salaries these kids will be able to move between industries much more fluently !

Jan 24, 2005

Thanks folks

for making this blog come in third in the IndiBloggies 2004 "Best Indian Blog" category !

Awesome feeling folks !

Special thanks to the CanadianHeadhunter for their endorsement and the HR folks in India for their votes !

Gladwell on first impressions

from the Fast Company article that covers Gladwell and his new book Blink:

Hiring is one area where we tend to fall into the "dark side" of rapid cognition, says Gladwell. He conducted a study to showcase how we often succumb to what he calls the "Warren Harding error" (Harding being, he says, "one of the worst presidents in American history," who nevertheless radiated "all that was presidential"). Polling about half of the Fortune 500 companies, Gladwell discovered that the vast majority of their CEOs were at least 6 feet tall (only about 14.5% of all American men are 6 feet or taller). What does this say about the way we hire? "We have a sense of what a leader is supposed to look like," he writes. "And that stereotype is so powerful that when someone fits it, we simply become blind to other considerations."

Sounds like Kuhn's theory of scientific revolutions all over again?

Connectivism?

This article from the Instructional Technology and Distance Learning journal site proposes a new learning theory for the digital age: Connectivism

George Siemens' main contention is that in the networked digital age conventional behaviorism, Cognitivism and Constructivism approaches to learning is outdated and technology, social strcutures and new sciences like Chaos Theory (do I hear my friends groaning ;-) ?) need to be built into it.

According to him the principles of Connectivism are:

  • Learning and knowledge rests in diversity of opinions.
  • Learning is a process of connecting specialized nodes or information sources.
  • Learning may reside in non-human appliances.
  • Capacity to know more is more critical than what is currently known
  • Nurturing and maintaining connections is needed to facilitate continual learning.
  • Ability to see connections between fields, ideas, and concepts is a core skill.
  • Currency (accurate, up-to-date knowledge) is the intent of all connectivist learning activities.
  • Decision-making is itself a learning process. Choosing what to learn and the meaning of incoming information is seen through the lens of a shifting reality. While there is a right answer now, it may be wrong tomorrow due to alterations in the information climate affecting the decision.
worth a read for all HR, Learning and ID personnel !

Rashmi starts blogging !

One of my favourite writers, Rashmi Bansal, who is the editor of JAM magazine, has tremendous insight into the mind of the Indian youth, their motivators, their needs and wants.

I suggest that if you are a marketer who sells anything to the youth in India, you start subscribing to her blog.

Prof Madhukar Shukla on why MBAs can't be entreprenuers

Prof. Madhukar Shukla, who teaches Organizational Behavior and Strategic Management at XLRI, Jamshedpur, writes in this blog some reasons why he feels MBAs can't be entrepreneurs...

please note, I think the focus is on the kind of students Prof. Madhukar has himself taught (Indian MBAs, like yours truly! ;-))


Jan 20, 2005

Knowledge Transfer Coaches...?

HBS working knowledge reviews the new book Deep Smarts by Dorothy Leonard and Walter Swap, which focusses on the knowledge that could be lost as top employees leave or retire.

Their solution: Develop a Knowledge transfer Coach

excerpt:
if we decide in our organizations to employ apprentices as knowledge coaches, we need to be aware of the pieces of the puzzle that the apprentices have experienced and those that are outside their repertoire. The stream of knowledge with the Indians (they analyzed mentoring and coaching given by Kanwal Rekhi to KB Chandrasekhar who coached Rajesh Reddy who in turn coached Saumil Majumdar ) was individual coach to learner. We also see deliberate programs in which the more expert are enlisted to help the less experienced to become coaches themselves


Tom Peters on the PSF imperative

Remember my post on the challenges for the Training group in organizations to becoming strategic ?

Tom Peters writes something similar for ALL organizational support functions ...his belief that being a Professional Services Firm (PSF) is the imperative. Check his slide set too !

Peter Block's training firm focusses on staff teams also beefing up and becoming full fledged partners of business. I highly recommend their Flawless Consulting training (parts 1 , 2 and 3!)for all HR/IT/Finance folks !


Jan 19, 2005

wanted: More Indian blogs to read

It struck me when I was reading the IndiBloggies list....there are hardly any Indian Business Blogs around !

I mean emergic.org and Sadagopan and Prof. Sadagopan do write about technology and how it can affect India, but there are hardly any blogs that track Indian business issues...and I don't mean business bloggers like Anil Dash and Om Malik who are very cutting edge...but based in the US. (Although Om does cover Indian telecom pretty regularly)

I mean business as it happens only in India :-)

And having thought that, I tried searching and didn't find any except:

Jobs for MBAs in India, and
Looking glass for Employee Relations
Associations in India for Road Transporters (!!)



Do you know of any more? Do tell me...

I mean they can have a conference in Seattle about business blogging , and charge $ 349 for this and we don't have decent business blogs....

I wish more Indian CEOs would blog (apart from Rajesh Jain and Dina Mehta!), and I wish biz journalists like Business Today and Businessworld would start blogging too...c'mon aren't you guys impressed with stuff like FC Now?

Linking in social networks and job hunting

Jim Strouds talks on why the next level of internet recruitment is going to be via social networks and why Linkedin is miles ahead of its competitors.

Linked In has leveled the playing field on both sides of the recruitment process. Recruiters get to save time and money while jobseekers are elevated from faceless pieces of CV meat trapped inside a blackhole. What happens next will be very interesting…




When is diversity not a fad anymore?

When a recruitment firm makes it into a practice !

According to the Recuiting.com blog:


Executive Search firm Spencer Stuart has a diversity practice. It's website says:
...diversity is a 21st century business priority — a driver for revenue and
a means of creating the dynamic, adaptable workforce a global economy
demands....We believe that heterogeneous groups make better decisions....
It employs a Knowledge Manager who reviews the media for news up-and-coming diverse talent. Recruiters at Spencer must try to present diverse candidates for every search assignment.
They also identify up-and-coming diverse managers their clients may want to keep in mind for the future.
The Hudson Highland Group has a diversity practice too. It's called Hudson Inclusion Solutions. It's dramatic motto: Diversity is not an option, it is a business imperative.
Recruiters are also teaming up with professional-development organizations which help them identify diverse people with potential.
For instance, executive-search firm Ray & Berndtson is sponsoring the industry-specific Cable Diversity Week which is run by a number of diversity organizations.
From an article by Pepi Sappal via Anthony J Meaney via Canadian Headhunter


The K worker as the "person of the year"

Via Judith Meskill's blog:

Basex Names The 'Knowledge Worker' Its 'Person-of-the-Year'; Microsoft, Xerox and Factiva Join In Honoring The Knowledge Worker.
According to this press release:
"...The Person-of-the-Year designation recognizes the impact which knowledge workers are having on the economy," said Jonathan B. Spira, chief analyst at Basex. "Without the knowledge worker, much of the business world would come to a standstill. Companies haven't figured out how to manage the knowledge workforce, and the average company with 1,000 employees loses over $12 million annually as a result."


Jan 18, 2005

Training Evaluation strategies

One of the most common questions that people ask on online fora regarding Training & Learning is how to evaluate....

Garry Platt does a very good job of summarising Kirkpatrick's model here at the Training journal's site.




Jan 17, 2005

Hay Group sets up shop in India

Another global HR consulting group has fallen to India's charms.

The Hay Group which earlier serviced its few Indian clients from its Singapore office, will now compete in India with other global consulting firms like Hewitt, Mercer and homegrown HR consulting firms like ECS, Grow Talent, Ma Foi.

Here's the news item.

It'll be interesting to see their focus here. Of course their Job Evaluation capability is world famous, but will they be able to crack's Hewitt and Mercer's vice like grip on the salary survey and bechmarking practice?

Some XLers who moved

This is from the latest issue of XLRI alumni magazine...


SUJIT BAKSI (72 PMIR) joined Lehman Brothers on December 1, 2004 to head their offshore operations in India. Prior to joining Lehman, he was the Head of vCustomer's global operations.
ATUL SINHA (79 BMD) joined ConAgra as the Vice President (Edible Oil Business). He worked with Colgate before joining ConAgra at Hyderabad.
SOUMITRO MUKHERJI (86 BMD) took over as the COO of Blue Lotus Communications Consultancy in December 2004. Prior to this new assignment, he was the Chief of Marketing for Sony Entertainment Television, and had earlier worked with Asian Paints, HLL, AirTel, and Pepsi.
J JAYARAMAN (87 PMIR) joined Parryware (Murugappa Group) as the Head of HR. He was earlier associated with the Rane Group as their VP (HR).
ARVIND MISHRA (88 PMIR) took over as Director (HR), Hay Group India. Prior to joining Hay Group India, he was a Partner at E&Y.
BIMAL RATH (88 PMIR) has taken over as the Head (HR) for South Asia at Nokia India. Prior to this shift, he was the Vice-President (HR) at Tata Sons.
ANURAG SRIVASTAVA (92 PMIR) has taken over as the VP (HR) at ICICI Prudential. Prior to the move, he was the Director (HR) at Talisma.

Succession plan for Indian businesses

Almost half of the Indian top 100 organizations are family run businesses, so after the Reliance imbroglio between the second generation entrepreneurs, it's time for other businesses like the Bajaj's , Dr. Reddys' Labs, Ranbaxy, Ruias et al to put in place a proper succession plan.

Says Kavil Ramachandran, professor of strategy at the Indian School of Business in Hyderabad that the Ambani split could also pressure others to resolve their own issues. "I see more family businesses now acknowledging the need to have proper succession planning," he says.

Let's see how they settle the ownership vs management issue...

an oil bloc in Asia?

news has it that Mani shankar Aiyar the Minister for Petroleum is pushing for an Oil bloc in Asia to counter the Western powers. With the high growth countries like China, Japan and India in Asia, the proposal is very welcome. And Aiyar has claimed that it will not be an OPIC (organization of petroleum importing countries) bloc...which points to the fact that OPEC countries might become a part too...

interesting developments

Aiyar is also looking at restructuring the Indian Public Sector oil companies and prodding them to go global ....

Technorati starts Tagging!

Denham Grey points to an exciting new functionality at Technorati called tagging.

Three cheers for another KM tool !

Can't wait to try it out...

knowledge management

Knowledge and Learning in the News

interesting articles that Donald Clark points out to:


Leadership: Management by Design
New theory chalenges current view of how brain stores long-term memory
Photo Composite
A model performance from BPM
Performance bonuses dash workers' hopes for raises
Inovation and Business: Monster Fueled by Caffeine
Wikipedia Faces Growing Pains

Jan 13, 2005

Bye Zoe

Zoe, one of the Microsoft Technical Recruiting "Moon Gals" is leaving Microsoft, leaving the blog in the very capable hands of Gretchen. Goodbye, Zoe and good luck in your new industry as you continue recruiting !

Thanks A & M

Well Anthony and Mike are the Canadian Headhunters and they've encouraged their readers to vote for me in the IndiBloggies 2004 :-))

And I thought this comment was hilarious:

Why aren't we promoting a local blog? Well, you know what we say when we outsource to India: "They may not be Canadian but "By Ghosh the price is right!"

Scoble and Shel work on their Table of Contents

Robert Scoble and Shel are working on their book "The Red Couch" on why businesses should be blogging, and they've put their Table of Contents on the Red Couch blog (but naturally!) . Take a look, and tell them if you agree with them

Jan 10, 2005

Am nominated for the IndiBlog awards !!!

It was a pleasant shock to discover that this blog has been nominated for the IndiBloggies award 2004 under the category of Best IndiBlog of the Year !

Whew !

I mean, I never realised that I would be accorded an honor and nominated alongside blogging idols like Rajesh Jain and Om Malik ! Wow ! Sorry for gushing, but it hasn't sunk in yet !

Thanks, whoever is the brains behind these awards, specially for the kind description of this blog. I guess when people write this kind of stuff about you that it makes it all the more worthwhile :-) :

Consistently blogging good stuff on Management and HR from an Indian
point of view.


New job in the new year

hey folks

Sorry about not posting something recently. Been busy with my new job which I joined on 3rd January...yeah, new year, new job :-)

Will get back to blogging after some time...thanks for the patience ..!

And Thanks Deepa for acknowledging me :-)